topic Re: Please help, my trial won't open! in AutoCAD LT Forum

Please help, my trial won't open!

Anonymous — Wed, 25 Mar 2015 12:25:34 GMT

Hi I really hope you can help me!

I've been using the AutoCAD LT 2015 trial, I'm about half way trough my trial period but Ive been experienceing a strange problem where I can't actually open.

The "Your Autodesk Trial" box opend up but there are not graphic or links to actually start the trial session all I can do is exit and so AutoCAD wont run! This is really inconvenient right now. I was looking on the site and noticed that 2016 is now out so I downloaded that in case that is was just out of date and I'm having the same problem with this version as well. I should have plenty of days left before I need to activate so I don't why this is happening!

I really have a lot of work to do as well so this is happening at a really inconvenient time!

Please if anyone can offer any help, advise or solution.

Thanks

Charlotte

Re: Please help, my trial won't open!

pendean — Wed, 25 Mar 2015 12:53:59 GMT

You cannot reset the trial clock, sorry. Your computer's time/date must have reset or been changed or just hiccupped. YOu will need to find a second PC to restart the trial.

Re: Please help, my trial won't open!

Anonymous — Wed, 25 Mar 2015 13:02:01 GMT

Hi,

I don't need to restart the trial I have about 14 days left before it runs out. There are no options to do anything. see attached

Re: Please help, my trial won't open!

pendean — Wed, 25 Mar 2015 13:08:56 GMT

Sadly, something changed on your PC to kill the pop-up since LT2016 is doing the same thing. See if running AutoCAD/LT "as administrator" helps, or look into Windows Restore to identify what was changed on the PC.

if this was a licensed version I'd recomend a reset of a reinstall: but that may truly kill your trial.

Re: Please help, my trial won't open!

nestly2 — Wed, 25 Mar 2015 13:19:44 GMT

~~Can you attach a screenshot of the last dialog box you see when you're unable to continue.~~

*edit: Nevermind, you already have

Maybe try temporarily disabling your AntiVirus / Firewall. I haven't seen it recently, but that used to be the solution to blank activation screens.

Re: Please help, my trial won't open!

Anonymous — Wed, 25 Mar 2015 14:56:50 GMT

I've tried that, and repairing the install. I tried resetting and restarting windows. I've tried installing and uninstalling windows updates and potentially conflicting programs that have been installed recently. Oh well I guess I'll just have to pay out sooner that I'd hoped, just hope that will fix the problem. Otherwise I may just give up and re-install windows. I've never had a problem like this before!

Re: Please help, my trial won't open!

jessica.t — Wed, 25 Mar 2015 19:22:22 GMT

Hi @Anonymous!

We appreciate you working with the community to try and get this issue resolved but maybe we should try starting from the beginning! First uninstall any residual download / install files by completing a clean uninstall. Then please re-download your software following these steps:

In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
Turn off your personal firewall or VPN, if you use one.
Disable UAC
Close and reopen your preferred browser.
Re-download from the Virtual Agent

By design, you cannot run a trial twice on the same machine so we'll need to give you a temporary activation. When you reach the activation screen please send me send me a Private Message with your manually generated request code. Thank you!