https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6627459#M52943 <P>I am having this problem and we do not have tech support so I don't think I can submit a case. What are my options for accessing my license?&nbsp;I've erased the serial number from the screen shot but I am trying to log in with the correct information. Before today I was using ACAD with no issues (since January).&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2016-10-17 at 10.50.02 AM.png" style="width: 705px;"><img src="https://forums.autodesk.com/t5/image/serverpage/image-id/282814iA21745943CE71094/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2016-10-17 at 10.50.02 AM.png" alt="Screen Shot 2016-10-17 at 10.50.02 AM.png" /></span></P> Mon, 17 Oct 2016 18:09:28 GMT sarah 2016-10-17T18:09:28Z https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6627459#M52943 <P>I am having this problem and we do not have tech support so I don't think I can submit a case. What are my options for accessing my license?&nbsp;I've erased the serial number from the screen shot but I am trying to log in with the correct information. Before today I was using ACAD with no issues (since January).&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2016-10-17 at 10.50.02 AM.png" style="width: 705px;"><img src="https://forums.autodesk.com/t5/image/serverpage/image-id/282814iA21745943CE71094/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2016-10-17 at 10.50.02 AM.png" alt="Screen Shot 2016-10-17 at 10.50.02 AM.png" /></span></P> Mon, 17 Oct 2016 18:09:28 GMT https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6627459#M52943 sarah 2016-10-17T18:09:28Z https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6627552#M52944 <P>Hi&nbsp;<a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/3703740">@sarah</a>,&nbsp;</P> <P>&nbsp;</P> <P>I created a new thread for you. I'll go ahead and escalate this issue as a case.</P> <P>&nbsp;</P> <P>For future use you can log an issue through your Autodesk account. See this <A href="https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options/web-support/submit-view-cases" target="_blank">article</A> for a guide on how to do so. &nbsp;</P> Mon, 17 Oct 2016 18:44:51 GMT https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6627552#M52944 Emmsleys 2016-10-17T18:44:51Z https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6629552#M52946 <P>I was able to get some help through their chat service and at least get in. Still trying to figure it out today, there is an issue with my login not being the same as the admin login.&nbsp;</P><P>&nbsp;</P><P><A href="https://knowledge.autodesk.com/contactus/autodesk-account-management" target="_blank">https://knowledge.autodesk.com/contactus/autodesk-account-management</A></P> Tue, 18 Oct 2016 16:22:09 GMT https://forums.autodesk.com/t5/autocad-lt-forum/cannot-access-software/m-p/6629552#M52946 Anonymous 2016-10-18T16:22:09Z