topic Re: Autocad LT 2017 script errors when loading drawings from network drive in AutoCAD LT Forum

Autocad LT 2017 script errors when loading drawings from network drive

Anonymous — Tue, 18 Oct 2016 19:12:58 GMT

Hello

Further to other posters who have had AutoCAD 2017 present them with two script errors when loading, I'm also getting this, but in a different circumstance.

If I load the drawing off a local disk it works fine, if I load it off a mapped network drive then it hangs on the license check, then presents the two script errors as attached. Whatever is chosen from here AutoCAD hangs. AutoCAD also creates a folder in the same location as the network drawing with three javascript files in (as referred to in the script error box).

This has all been installed onto a fresh Windows 10 Pro PC. I've tried removing AV/AutoCAD and re-installing. I've also tried the other remedies for similar issues to no avail. Can anyone shed any light on this?

I have other computers running AutoCAD 2017 without issue so this isn't a general problem...

rob

Re: Autocad LT 2017 script errors when loading drawings from network drive

Anonymous — Wed, 19 Oct 2016 18:55:14 GMT

Really keen to hear back on this, does anyone have any thoughts? All suggestions tried from other threads where people are having the same issue

I'd like to raise a support ticket with Autodesk - can anyone point me to official support?

Re: Autocad LT 2017 script errors when loading drawings from network drive

pendean — Wed, 19 Oct 2016 19:06:17 GMT

Autodesk Support is explained here https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options/web-support/submit-view-cases

Direct support is through your subscription page: log in here https://manage.autodesk.com/cep/#products-services, ensure you are on the Management page, fist the SUPPORT pulldown menu at the top right of the page, select VIEW MY SUPPORT CASES, then select an option and ask. Ensure you assign a priority to your request (not everything is an emergency).

Feedback can also be sent in on the online Product Feedback form: http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=1109794

Re: Autocad LT 2017 script errors when loading drawings from network drive

rkmcswain — Wed, 19 Oct 2016 19:20:49 GMT

cfadministrator wrote:

.....can anyone point me to official support?

Here are the various Autodesk support offerings.
If your support options allow you to submit a Support Request, you can do that here.
You may be able to schedule a time for Autodesk Support to call you.
Everyone has the ability to leave Autodesk feedback on their support, or any other subject.

Re: Autocad LT 2017 script errors when loading drawings from network drive

Emmsleys — Wed, 19 Oct 2016 21:06:11 GMT

I went ahead and escalated your thread to a case for you.

For future issues like this use the suggestions made in the previous post's or post back in the forums. I'm happy to help.

Re: Autocad LT 2017 script errors when loading drawings from network drive

Emmsleys — Wed, 19 Oct 2016 21:07:03 GMT

Also if time allows please select Accept as Solution if any post in this thread resolves your issue or answered your question.

Thanks.

Re: Autocad LT 2017 script errors when loading drawings from network drive

Emmsleys — Thu, 20 Oct 2016 17:00:43 GMT

To add,

Have you tried a

Clean uninstall of AutoCAD?

Along with
- Clear temp folder
- reset to defaults
Downloading AutoCAD LT 2017 from the virtual agent
Full admin rights to AutoCAD
Full admin rights to network folders that you are accessing your files from (if you are working off of a network)

Re: Autocad LT 2017 script errors when loading drawings from network drive

Emmsleys — Thu, 20 Oct 2016 17:02:03 GMT

Have you tried to mimic the OS and AutoCAD LT settings of your co-workers who are not having this issue?

What has changed on your system that it is now having this issue?

Have you applied all updates?

Re: Autocad LT 2017 script errors when loading drawings from network drive

Anonymous — Thu, 20 Oct 2016 21:53:04 GMT

thanks, will try suggestions and revert

Re: Autocad LT 2017 script errors when loading drawings from network drive

Anonymous — Mon, 24 Oct 2016 08:38:44 GMT

Removed AutoCAD, removed all folders/reg entries and re-installed - same problem re-occurred....

How long before support will get in touch?

Re: Autocad LT 2017 script errors when loading drawings from network drive

rkmcswain — Mon, 24 Oct 2016 12:01:00 GMT

cfadministrator wrote:

How long before support will get in touch?

What type of support plan do you have?

Autodesk is not going to seek you out unless you've opened a support case with them, in which case you should be following up there, not here.

Re: Autocad LT 2017 script errors when loading drawings from network drive

pendean — Mon, 24 Oct 2016 12:05:21 GMT