topic Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck in AutoCAD Forum

Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Dec 2020 12:48:02 GMT

When I open my CAD,there is one blank box like here.I cant close it with the x on the right top.Then I use Task manager,it says that blank box is named autodesk component.I close the blank window by Task manager and the cad Software get stucked. Then there ist no response at all，wherever I clicked.

回复： Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Dec 2020 12:50:18 GMT

my Laptop is x64,and the version is for x64 too.I have tried 3 different type :Autocad 2021.Autocad 2020 and Autocad lt 2020

回复： Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Dec 2020 12:57:59 GMT

not solved jet,I click it wrong,sorry.Waiting for answer.....

回复： Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Patchy — Tue, 22 Dec 2020 14:03:30 GMT

my Laptop is x64 and

which version of Windows?

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

pendean — Tue, 22 Dec 2020 14:05:17 GMT

Do this https://knowledge.autodesk.com/support/autocad/getting-started/caas/simplecontent/content/starting-autocad-without-hardware-video-acceleration-enabled.html

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Dec 2020 22:03:29 GMT

thank you，but it also doesnt work

回复： Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Dec 2020 22:04:03 GMT

win10 education

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

dbroad — Wed, 23 Dec 2020 13:29:38 GMT

It happens to me sometimes, even with AutoCAD 2017-2019 on Windows 7. I usually use the task manager to cancel and try again or close down all the programs and restart. Check your network connections as well.

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

Anonymous — Tue, 22 Jun 2021 12:53:13 GMT

Try these steps

1. Open task manager

2. Check Background processes

3. Autodesk Genuine Notification

4. End Task

It will work

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

orchi.datta — Wed, 23 Jun 2021 03:42:42 GMT

Hi @Anonymous,
Not sure, but I think this white box is for licensing purposes. Do you properly check your licensing process? Did you license your software correctly?

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

aanderson126 — Sun, 03 Sep 2023 15:22:19 GMT

update: that page no longer exists

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

pendean — Tue, 05 Sep 2023 14:01:41 GMT

@aanderson126 wrote:

update: that page no longer exists

Old post is why: looking it up in Google Search offers this for me

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Starting-AutoCAD-based-products-without-hardware-video-acceleration.html

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

ste1976 — Mon, 18 Sep 2023 13:12:35 GMT

It is happening to me right now. Did you solve it?

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

20423428ksa — Thu, 21 Dec 2023 16:57:46 GMT

i wish to know why no one from autodesk company answering ?

@20423428ksa - this post has been edited due to Community Rules & Etiquette violation.

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

cadffm — Thu, 21 Dec 2023 16:36:02 GMT

1. They answered by a technical support publication

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Activation-Page-turns-into-a-white-and-blank-screen.html

2. No one answering here, because it is the user forum (user helping users),

Adesks supporter answering here some times, but the official product-support is here: https://www.autodesk.com/support/contact-support

3. If you start a support case, i think it's better not to use such phrases

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

jkj500312 — Tue, 30 Apr 2024 13:46:52 GMT

autocad problem white middle box

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

pendean — Tue, 30 Apr 2024 13:52:14 GMT

@jkj500312 wrote:
autocad problem white middle box

You have a login screen problem if it looks like the image at the very top post. Here is how you might fix that

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Activation-Page-turns-into-a-white-and-blank-screen.html

OR... Here is how to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-my-support-cases-with-Autodesk-Technical-Support.html?_ga=2.143218544.457179972.1687356981-993279110.1686949184

Re: Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

aokwanderer — Tue, 08 Apr 2025 06:30:44 GMT

Worked for me, Thanks!