topic Re: Unable to install custom OEM setup in AutoCAD Forum

Unable to install custom OEM setup

2305amol — Tue, 23 Feb 2021 05:57:07 GMT

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC

Thanks

Re: Unable to install custom OEM setup

vinodkl — Tue, 23 Feb 2021 06:45:25 GMT

Hi @2305amol

Right-click on the setup and "Run as administrator" and see if that helps and also verify if that package is compatible with the AutoCAD version which you are using 🙂

Re: Unable to install custom OEM setup

2305amol — Wed, 24 Feb 2021 05:46:06 GMT

I have tried this still facing same issue

Re: Unable to install custom OEM setup

m_latz — Thu, 25 Feb 2021 00:10:55 GMT

Do you have any log file(s) from the %temp% folder ?

It looks like the setup program "thinks" the software is already installed.

regards

Markus

Re: Unable to install custom OEM setup

2305amol — Thu, 25 Feb 2021 05:59:42 GMT

I had deleted log file from %temp% folder still facing the same issue..

Re: Unable to install custom OEM setup

m_latz — Thu, 25 Feb 2021 09:56:22 GMT

You should not delete the log files. You should zip the log files and upload to the community, that we can take a look.

regards

Markus

Re: Unable to install custom OEM setup

pendean — Thu, 25 Feb 2021 14:03:54 GMT

Reach out to your 3rd party vendor for support, see the bottom of the page https://www.rulebuddy.com/

Re: Unable to install custom OEM setup

2305amol — Fri, 26 Feb 2021 08:43:43 GMT

Hi @m_latz

This is the only file I have found related to my setup named as "RuleBuddy PlanAssist (CIDCO).log"

Please look into that.

Thanks

Unable to install custom OEM setup

2305amol — Tue, 09 Mar 2021 13:11:38 GMT

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC

Thanks

Re: Unable to install custom OEM setup

pendean — Tue, 09 Mar 2021 13:52:47 GMT

Go ask that software vendor for support with their product, here is the link https://www.rulebuddy.com/#contactus

Unable to install custom OEM setup

2305amol — Wed, 10 Mar 2021 07:25:30 GMT

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC

Thanks

Re: Unable to install custom OEM setup

2305amol — Thu, 18 Mar 2021 06:17:07 GMT

Hi @pendean

can you please give us another solution?? https://www.rulebuddy.com/#contactus is our site not a 3rd party vendor..

thanks in advanced

Re: Unable to install custom OEM setup

m_latz — Thu, 18 Mar 2021 08:28:48 GMT

See my picture:

I do not know the "oem setup" tool. But I suppose that the uninstall program did not remove everything from your pc, so the criteria to check if the program is already installed are fulfilled.

I would check if really everything is uninstalled/removed with the "uninstaller".

And if I understood right, you are the vendor of the software ?

regards

Markus

Re: Unable to install custom OEM setup

beyoungjr — Thu, 18 Mar 2021 11:18:16 GMT

Maybe you should try CCLEANER or another tool to ensure that all traces are gone after a proper uninstall of the software?

Cheers,

Blaine

Re: Unable to install custom OEM setup

pendean — Thu, 18 Mar 2021 17:11:13 GMT

You need to do this to remove your old installation, restart your PC, then try again https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d