topic Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object in AutoCAD Forum

"A software problem has caused autocad to close unexpectedly" when mouse rests on an object

matiasgu98 — Mon, 15 Aug 2022 09:05:18 GMT

My AutoCAD is crashing everytime my mouse rests on a block, polyline, line or whatever object and highlights it even before selecting the object. I've been dealing with this for a nearly a week now and I've settled on trying not to have my mouse rest in any object at all times. However, I can't keep dealing with crashes every 5 minutes of work.

I just freshly reset my Windows 10, and this problem occurred after this. I have deleted and reinstalled AutoCAD and it does not seem to fix my issue. Also, it's not just one .dwg problem, it's the same with anyone I open. The error prompt says the following in the details.

Date/Time: 2022-08-15 05:59:57 -03:00
Application: acad.exe
Error: CLR exception - code e0434352 (first/second chance not available)
Crashed Module Name: mscorlib.dll
Exception Address: 0x00007ffd4afa4fd9
Exception Code: e0434352
Exception Flags: 1
Exception Parameters: ffffffff80131604, 0, 0, 0, 7ffd2e6f0000
Managed Exception Type: System.Reflection.TargetInvocationException
Managed Exception Address: 0x000001bc8f625538

I've searched the many forums for this error and can't seem to find a useful answer to my problem. I've just realized that the time it first says in the details is wrong, it's back 3 hours.

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

pendean — Mon, 15 Aug 2022 13:05:34 GMT

Post a screenshot of your ABOUT and GRAPHICSCONFIG command pop-ups from your secret AutoCAD version please.

nd identify your mouse/mouse driver.

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

matiasgu98 — Wed, 17 Aug 2022 16:40:33 GMT

Hi pendean,

Sorry I didn't specify the version of autocad I am using. Here are the screenshots you asked for.

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

pendean — Wed, 17 Aug 2022 17:08:25 GMT

Thank you for the screenshot.

You need to install the 2023.1 Update, get it from your Autodesk Account Page here https://manage.autodesk.com/cep/#products-services/updates
Restart your PC afterwards.

If that did not help... Set GFXDX12 variable to 0 (that's a zero) then restart AutoCAD.

As a general rule for most of our users, also consider turning off LINESMOOTHING and LINEFADING variables: some of our users, in GRAPHICSCONFIG command, also change the 2D Display Settings pulldown from "advanced mode" to one of the other choices to get a performance boost too.

HTH

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

matiasgu98 — Fri, 19 Aug 2022 23:18:07 GMT

Thank you pendean for the multiple answers now, but I have tried the things you mentioned in the last message and still couldn't get the issue fixed. I captured both of my mouse controllers. I have two because I am working on a laptop with an external mouse.

Additionally, I just thought that the moment AutoCAD freezes seems to be after a few miliseconds after the mouse rests on an object. I don't remember if AutoCAD shows a tooltip when you are hover over an object. If it does, then maybe the problem is there, that it cannot show the tooltip.

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

TheCADnoob — Sat, 20 Aug 2022 20:18:00 GMT

edit: sorry you already answered my question.

Re: "A software problem has caused autocad to close unexpectedly" when mouse rests on an object

TheCADnoob — Sat, 20 Aug 2022 20:28:37 GMT

I this thread there was a similar-ish propblem. They updated .net. give that a shot and see if it helps

https://forums.autodesk.com/t5/autocad-lt-forum/fatal-error-e0434352h-at-app-startup/td-p/11117946