topic Re: Arx loading makes AutoCAD to close in AutoCAD Forum

Arx loading makes AutoCAD to close

michel_trottier — Sun, 04 Dec 2022 02:14:56 GMT

We have a customized menu that loads automatically when we drop an Arx file in a drawing. For an unknown reason, for a few installations, AutoCAD closes without any message after dropping the ARX file. What can cause this behavior ?

Re: Arx loading makes AutoCAD to close

paullimapa — Sun, 04 Dec 2022 07:09:58 GMT

What if you use the APPLOAD command and then select the arx file to load, will AutoCAD crash then?

Re: Arx loading makes AutoCAD to close

TomBeauford — Sun, 04 Dec 2022 07:36:26 GMT

Have you tried using the ARX (Command) or arxload (AutoLISP)?

Have you enabled VBA on those installations?

Haven't used VBA or ARX in many years but always loaded it with an acad.rx file.

Re: Arx loading makes AutoCAD to close

michel_trottier — Sun, 04 Dec 2022 12:05:22 GMT

This is a good suggestion, but I already tried it, and AutoCAD just disappear !!

Re: Arx loading makes AutoCAD to close

paullimapa — Sun, 04 Dec 2022 14:03:50 GMT

On one of the problem stations reset autocad to default then try loading arx file again:

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-reset-AutoCAD-to-defaults.html

Re: Arx loading makes AutoCAD to close

michel_trottier — Sun, 04 Dec 2022 14:19:22 GMT

The issue was on a bran new machine with a fresh AutoCAD installation, with all service packs installed. But I also tried to reset as you suggested, but still have the issue.

Thanks

Re: Arx loading makes AutoCAD to close

paullimapa — Sun, 04 Dec 2022 15:14:18 GMT

Try with hardware acceleration disabled Incase its graphics card related. Are they all running on same Win OS Win 11 or 10? What are these arx apps?

Re: Arx loading makes AutoCAD to close

rushabhthakkar_910 — Mon, 05 Dec 2022 06:06:54 GMT

@michel_trottier,

See if this helps..!! (https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Freeze-or-crash-when-opening-drawings-in-AutoCAD.html)

Re: Arx loading makes AutoCAD to close

michel_trottier — Mon, 05 Dec 2022 13:03:22 GMT

Thanks every one for your suggestion, but nothing seemed to work. I rebuilt the workstation.

Re: Arx loading makes AutoCAD to close

paullimapa — Mon, 05 Dec 2022 13:09:23 GMT

My next suggestion would have been to make an image of a working station and then deploy that image onto a problem station.

Ynt: Arx loading makes AutoCAD to close

michel_trottier — Mon, 08 Jul 2024 13:46:28 GMT

Here is an update, that maybe will ring a bell. I still have the issue with random users. It does not seems to be the computer on the AutoCAD installation, because on the same machine, if we log on a different user's account, the issue is not there, the arx loads just fine. I've seen this behavior on 4-5 different users now...a real mess.

The event viewer tells us that its the ntdll.dll that crashes, but I did not find anything yet. All hints would be appreciated.

Ynt: Arx loading makes AutoCAD to close

pendean — Mon, 08 Jul 2024 14:09:28 GMT

@michel_trottier wrote:
...if we log on a different user's account, the issue is not there, the arx loads just fine...

You found the IT solution to the problem: it's likely to be the final fix you need. Set those plans in motion now.

Ynt: Arx loading makes AutoCAD to close

michel_trottier — Mon, 08 Jul 2024 14:35:57 GMT

This is not the final fix. I was saying that on a user's account it does not work, but if we log on a different user's account its working, so we know it is not the machine itself, and we know that it is not the AutoCAD installation. But I am looking for a solution to make it work on that specific user.

If we try the same user on a different machine, it wont work either. So the main goal is to find WHY it fails on that user's account.

Ynt: Arx loading makes AutoCAD to close

pendean — Mon, 08 Jul 2024 15:49:32 GMT

@michel_trottier wrote:
This is not the final fix...

Here are ways to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-Select%20a%20path

Ynt: Arx loading makes AutoCAD to close

TomBeauford — Mon, 08 Jul 2024 17:06:58 GMT

Perhaps those users doesn't have the same permissions to the same folders or license from whoever the arx came from.