topic Re: Scrolling lag in AutoCAD Forum

Scrolling lag

Anonymous — Wed, 24 Jun 2015 14:32:16 GMT

Hey,

I have just installed AutoCAD, however I can't really use it as I can't even use my computer after the installation due to the scrolling lag. Approximately every 10 seconds my mouse lags for a few seconds. I can't scroll and it keeps getting me out of the tab I'm currently working in. This is extremely annoying for example when I'm reading an article or writing a message. Just to write this post I needed to wait for a few seconds after like every sentence.
Reinstallation didn't help. Uninstallation helped, but hopefully there is a way I can use AutoCAD.

Thank you for you help!

Re: Scrolling lag

rkmcswain — Wed, 24 Jun 2015 14:36:12 GMT

So you're saying that while AutoCAD is open, it's not only slow itself, but it's slowing down other apps too?

Re: Scrolling lag

ampster40 — Wed, 24 Jun 2015 14:38:26 GMT

If I understand right, I'd bet you 'd experience problems reading or writing posts thru Acad, "This is extremely annoying for example when I'm reading an article or writing a message." I'm not sure this is related to Acad at all. Is Acad running and minimized while you are reading and writing (assuming of course you did not mean you read and write thru Acad)? If you are experiencing this problem while Acad is running, try closing Acad and see what happens. If the problem still exists when Acad is not running, I would not suspect the Acad install is the fault.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 14:42:43 GMT

Yes, that's the case, however this happens also when I close AutoCAD
completely. Just full uninstallation solves the problem.

Re: Scrolling lag

rkmcswain — Wed, 24 Jun 2015 14:45:05 GMT

So if you look at Task Manager during the delay, can you tell what is eating up the processor causing the lag?

If not, and you feel like digging in a bit deeper, take a look at this.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 14:48:15 GMT

I didn't mean just reading or writing posts through AutoCAD. It surely is
related to AutoCAD as I have installed it twice and both times same problem
happened. Exactly after uninstallation it was just fine. Closing AutoCAD
doesn't help, it still occurs.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 15:35:15 GMT

I looked at it. That particular application didn't work for me, but I used
a similar one (Performance Monitor from IObit) and here is what I found:

- It is the application I'm using at the moment which is eating up the
processor - whether it's Google Chrome or Microsoft Word. It's not any
AutoCAD application which is weird, because without it installed, this
doesn't happen.

- When (for example) scrolling down the article CPU usage increases up to
30-50%, frequency increases up to 80-100% . When frequency is at 80%, it
will lag for a few seconds (I can't scroll, I get out of the tab I'm in)

I have Intel i5 760 2.80 GHz.

Re: Scrolling lag

ampster40 — Wed, 24 Jun 2015 15:36:38 GMT

If uninstalling appears to fix it, and if closing or just shutting down Acad doesn't solve it, I would inspect the Task Manager for a possible Autodesk-related process still running that Acad was responsible for starting and left running after Acad has been closed.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 15:48:15 GMT

I thought the same, so I blocked Acad start at the startup. It didn't solve
it, problem still occurs exactly the same.

Re: Scrolling lag

ampster40 — Wed, 24 Jun 2015 16:02:22 GMT

not sure how or what you mean by blocking acad at the startup. But this is venturing into the unknown, ie, it could be almost anything causing it and Acad just highlights the issue. Try back to the basics, update video card driver and perhaps research and update mouse driver too if it can be. Try that and see what happens.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 16:26:43 GMT

In Advanced SystemCare there is Startup Manager, where you can manage which
applications start along with the start of an OS, so I disabled Acad there.

I updated every driver which was possible to update. Unfortunately it
didn't solve it.

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 17:25:13 GMT

I uninstalled Autodesk apps one by one to find out that it was Autodesk Content Service which was causing the problem. I installed everything back except that and it's working fine. Can I use AutoCAD without problems with no Content Service?

Re: Scrolling lag

ampster40 — Wed, 24 Jun 2015 17:36:29 GMT

if the software still works, sure go for it. I usually disable the comm center with "acadinfocenteroff" and Acad works fine without it. Not the same thing as content service but it sounds like Acad can function without it. http://knowledge.autodesk.com/support/autocad/learn-explore/caas/CloudHelp/cloudhelp/2015/ENU/AutoCAD-Core/files/GUID-2C3EA1E9-68B9-4AC8-BD2B-62AA1C71F4A4-htm.html

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 18:15:41 GMT

Great, thank you for your help!

Re: Scrolling lag

rkmcswain — Wed, 24 Jun 2015 18:24:57 GMT

MatthD wrote:

Good grief. I'm presuming that you did not explicitly turn this option ON during the install?

If not, then I simply do not understand why it would be part of a default install.

@camilo.lemos - can you offer any insite on this from the Autodesk Help standpoint?

Why would the content service be installed by default and why would it bog down the users' PC to the point of having to make this post?

Thanks.

...and glad you got it solved @Anonymous

Re: Scrolling lag

Anonymous — Wed, 24 Jun 2015 19:47:46 GMT

Yes, I didn't turn it on during the installation. It was part of the default installation.

Thank you for your help, too, though!