topic Re: Autocad 2016 64bit windows 10 not responding in AutoCAD Forum

Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 12:52:01 GMT

I have installed autocad 2015, then uninstalled it fully, and did a clean install of autocad 2016, then did a reinstall of autocad 2016 only, but nothing worked.

after clean installation of autocad again( the 2016 one), it worled flawlessly at first, but recently the same problem arised.

what happens is,

->The program loads properly as soon as I double click the Autocad 2016 icon.

->Then for a few microseconds when i hover my mouse, every button on the top(menu, minimize, maximize, close), get hilighted, this happens for approx. 2-3 secs

->Then all of a sudden i cannot click on the upper part..., but i can click on create, learn, start drawing.

-> create and learn are responsive and i can even open the vids.

->Start drawing, open, etc. buttons are useless( i can click but nothing happens).

Thats all i have been able to discover so far.

My config:-

Windows 10 64bit(autocad version 2016- 64bit- sp1),

6Gigs of ram,

Intel i7 5500U,

Intel HD 5500 graphics.

Thank You

Re: Autocad 2016 64bit windows 10 not responding

rkmcswain — Thu, 19 Nov 2015 12:55:06 GMT

The body of your posts says "did a reinstall of autocad 2016 only" & the signature mentions SP1 for Acad2016.

Did you in fact install SP1 for AutoCAD 2016?

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Windows-10-support-for-Autodesk-products.html

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 12:56:34 GMT

Yes

Re: Autocad 2016 64bit windows 10 not responding

rkmcswain — Thu, 19 Nov 2015 13:05:14 GMT

Worth a read:

https://forums.autodesk.com/t5/autocad-2013-2014-2015-2016/incompatible-video-card-intel-hd-graphics-5500/td-p/5741678

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 13:29:29 GMT

Please share any AutoCAD errors you encounter.

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 13:07:49 GMT

Only 6GB of ram for 64bit AutoCAD 2016 and Windows 10. Seems legit.

How do you even get Windows 10 to run with that little ram?

Re: Autocad 2016 64bit windows 10 not responding

m_kingdon — Thu, 19 Nov 2015 13:22:20 GMT

Is hardware acceleration on? Try the command GRAPHICSCONFIG and turn it off.

Re: Autocad 2016 64bit windows 10 not responding

pendean — Thu, 19 Nov 2015 13:44:50 GMT

Do this https://knowledge.autodesk.com/support/autocad-lt/learn-explore/caas/CloudHelp/cloudhelp/2016/ENU/AutoCAD-LT/files/GUID-113BB319-8D7B-4A44-ABC2-DFE56C26C680-htm.html
Then read this http://forums.autodesk.com/t5/autocad-2013-2014-2015-2016/autocad-2016-64bit-windows-10-not-responding/m-p/5915476#M104088

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 15:15:34 GMT

Actually I am not able to do any thing else viewing the vids, in the learn tab

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 15:19:39 GMT

Bro, i tried to reset it almost 3 times, still the same thing

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 15:21:10 GMT

It ran on the first run, then the same...unresponsive thing

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 15:32:38 GMT

I get an error( but not always), after force closning it.

Attaching the snapshot link.

"https://drive.google.com/file/d/0Bz34P-ivJL7ETnBmaC1rcV9kMVE/view?usp=sharing"-Screenshot.

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 15:49:09 GMT

Please share that xml file. Review it first, make sure it doesn't include personal information or serial numbers.

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 16:48:24 GMT

I have a very little time to review it(i am busy working).

The File Contains:-

<?xml version="1.0" encoding="UTF-8"?>

<ProcessInfo

AvailPhysicalMem="C43C8000"

AvailPageFile="E0A62000"

AvailVirtualMem="7FFF2CDD5000"

LastWin32Error="1816"

ErrNo="183"

</upipackage><OSInfo MajorVersion = "6" MinorVersion = "2" BuildNumber = "9200" PlatformId = "2" CSDVersion = "" ServicePackMajor = "0" ServicePackMinor = "0" SuiteFlags = "300" KernelMajorVersion = "10" KernelMinorVersion = "0" KernelBuildNum = "10240" KernelReleaseNum = "16384"/>

</LocaleInfo>

<GraphicsInfo InfoType="D3D9Config"><![CDATA[

Driver: igdumdim64.dll

DriverVersion: 10.18.15.4240

Description: Intel(R) HD Graphics 5500

DeviceName: \\.\DISPLAY1

VendorId: 32902

DeviceId: 5654

SubSysId: 112070696

Revision: 9

WHQLLevel: 0

DeviceType: 1

AdapterOrdinal: 0

Caps: 131072

Caps2: 3758227456

Caps3: 800

Presentation: 2147483663

Cursor: 1

Dev: 1683024

PrimitiveMisc: 3132658

Raster: 259219857

ZCmp: 255

SrcBlend: 16383

DestBlend: 10239

AlphaCmp: 255

Shade: 541192

Texture: 2223173

TextureFilter: 117638912

CubeTextureFilter: 117638912

VolumeTextureFilter: 117638912

TextureAddress: 63

VolumeTextureAddress: 63

Line: 31

MaxTextureWidth: 8192

MaxTextureHeight: 8192

MaxVolumeExtent: 2048

MaxTextureRepeat: 8192

MaxTextureAspectRatio: 8192

MaxAnisotropy: 16

MaxVertexW: 1e+010

GuardBandLeft: -16384

GuardBandTop: -16384

GuardBandRight: 16384

GuardBandBottom: 16384

ExtentsAdjust: 0

Stencil: 511

FVF: 1572872

TextureOp: 67108863

MaxTextureBlendStages: 8

MaxSimultaneousTextures: 8

VertexProcessing: 379

MaxActiveLights: 8

MaxUserClipPlanes: 6

MaxVertexBlendMatrices: 4

MaxVertexBlendMatrixIndex: 0

MaxPointSize: 256

MaxPrimitiveCount: 8388607

MaxVertexIndex: 16777215

MaxStreams: 16

MaxStreamStride: 255

VertexShaderVersion: 4294836992

MaxVertexShaderConst: 256

PixelShaderVersion: 4294902528

PixelShader1xMaxValue: 3.40282e+038

Dev2: 81

MasterAdapterOrdinal: 0

AdapterOrdinalInGroup: 0

NumberOfAdaptersInGroup: 1

DeclTypes: 895

NumSimultaneousRTs: 4

StretchRectFilter: 50332416

VertexTextureFilter: 50529024

MaxVShaderInstructionsExecuted: 4294967295

MaxPShaderInstructionsExecuted: 4294967295

MaxVertexShader30InstructionSlots: 32768

MaxPixelShader30InstructionSlots: 32768

]]></GraphicsInfo>

</CERInfo>

Re: Autocad 2016 64bit windows 10 not responding

rkmcswain — Thu, 19 Nov 2015 16:42:51 GMT

Two more things to consider.

How to make AutoCAD run with DirectX 9

Starting AutoCAD-based products without hardware video acceleration

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Thu, 19 Nov 2015 17:45:55 GMT

No luck man, the same again

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 19:58:41 GMT

Still evaluating your log report.

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 20:02:07 GMT

Posting my evaluation report, get ready for excitement.

Re: Autocad 2016 64bit windows 10 not responding

wispoxy — Thu, 19 Nov 2015 20:37:10 GMT

Executions Failed = 1,253

Backup Accepted = No

1816 (0x718)

Registry track failed. Registry track unaccepted.

.NET Repeat Log Image

      [System.Security.SecurityCritical] // auto-generated_required
      [ResourceExposure(ResourceScope.None)]
      [MethodImplAttribute(MethodImplOptions.InternalCall)]
      [ReliabilityContract(Consistency.WillNotCorruptState, Cer.Success)]
      public static extern int GetLastWin32Error();

Invalid hash algorithm registered. It seems you have another program interfering with the registry.

Or an AutoCAD version mix. Are you using Norton Symatic?

Tagged: 13871 (100)

Tagged: 13870 (100)

Re: Autocad 2016 64bit windows 10 not responding

Anonymous — Fri, 20 Nov 2015 04:26:34 GMT

I don't have Norton, instead is use MacAfee