topic Re: Nvidia RTX Desktop Manager causing crashes in AutoCAD Forum

Nvidia RTX Desktop Manager causing crashes

james_adamsT4FAT — Tue, 03 Oct 2023 09:06:21 GMT

Have any of you had any issue with AutoCAD crashing while having Nvidia RTX desktop manager enabled? Yesterday I was working and kept getting a Fatal Error: Unhandled e0434352h Exception at 7541CF19h.

This happened while working in paper space after about 10 minutes or so. After looking in the event viewer I found it was tied to the desktop manager. In the end I disabled the desktop manager and did not have any issues. I enabled it, and again started having the crashes. Disabled it, and no issues.

Nvidia RTX Desktop Manager Version 204.26

AutoCAD Version T.181.0.0 AutoCAD 2023.1.4

Re: Nvidia RTX Desktop Manager causing crashes

Valentin_CAD — Tue, 03 Oct 2023 10:35:44 GMT

@james_adamsT4FAT ,

@james_adamsT4FAT wrote:
... getting a Fatal Error: Unhandled e0434352h Exception at 7541CF19h.

Check this suggestion:

"FATAL ERROR: Unhandled e0434352h Exception at..." when starting AutoCAD products

@james_adamsT4FAT wrote:
... issue with AutoCAD crashing while having Nvidia RTX desktop manager enabled ...

... disabled the desktop manager and did not have any issues. I enabled it, and again started having the crashes. Disabled it, and no issues.

Try to configure Autodesk software to use high-performance graphics.

~~See the link below and try the following solutions one by one, testing the Autodesk Desktop App after each:~~

~~... opening the Autodesk Desktop App~~

Re: Nvidia RTX Desktop Manager causing crashes

james_adamsT4FAT — Tue, 03 Oct 2023 10:27:57 GMT

I see that you’re mentioning the Autodesk desktop app. I will look into that, but to be honest I don’t even think I run that app?

I do know that issue is tied to the RTX desktop Manager from Nvidia as I can replicate the crash just by enabling/disabling that app.

**UPDATE** I just checked, I don't use or have the "AutoCAD desktop App" installed on my computer so I am pretty sure this is not the issue. I do have Autodesk Access though...but again, the question still pertains to "Nvidia RTX Desktop Manager App"

Re: Nvidia RTX Desktop Manager causing crashes

pendean — Tue, 03 Oct 2023 16:56:14 GMT

@james_adamsT4FAT wrote:

Have any of you had any issue with AutoCAD crashing while having Nvidia RTX desktop manager enabled....

Nvidia RTX Desktop Manager Version 204.26

AutoCAD Version T.181.0.0 AutoCAD 2023.1.4

What got updates since last week when it presumably all worked well? Find out.

"after 10-minutes" seems precise, like something that is not on all the time: is that your autosave timeline by chance? Something else on your PC that pings every 10-minutes?

Have you tried your PC Manufacturer's Support team in the meantime? Nvidia Support forums?

Does downgrading (or upgrading) your NVidia driver and/or Desktop Manager version?

TIA

Re: Nvidia RTX Desktop Manager causing crashes

james_adamsT4FAT — Tue, 03 Oct 2023 17:32:00 GMT

Thats actually really good idea. Let me check on the time of when it crashes compared to other things that may have started or stopped.

Re: Nvidia RTX Desktop Manager causing crashes

james_adamsT4FAT — Mon, 09 Oct 2023 11:48:51 GMT

Okay figured it out (well IT did). It was Nvidia graphics card driver that was causing the whole mess. IT just recently updated Office to 64bit, along with some other things. Come to find out the driver was a 32bit driver while the Nvidia Desktop Manager was 64bit. They uninstalled the 32bit Card driver, installed a 64bit driver and that fixed the problem.