topic Re: How to respond to Autodesk Community email in AutoCAD Forum

How to respond to Autodesk Community email

Anonymous — Wed, 21 Sep 2016 15:30:00 GMT

I received an email from community@noreply.autodesk.com asking me "Did you get the answer you needed?"

The true answer is 'NO'.

The email goes on to say "mark one as an Accepted Solution", I did try some of the suggestions but nothing worked.

There was a suggestion on a workflow but we have too many projects in progress to change the way this company puts files together.

So what is the next step? There is no choice so say "No Solution Was Found"

Re: How to respond to Autodesk Community email

pendean — Wed, 21 Sep 2016 15:45:17 GMT

Go back to your original post and tell all that replied about your extra need for assistance.

We are all end users around here and we all do things our own unique way: the more info you share the better chances there are you will be presented with a solution you can adapt to work for you.

'workflow' is subjective: what you think is a god idea other may not, and vice versa. So tell everyone about it all.

Then there is the whole "hire the correct person to help you at your workplace' option too that I'm sure you've already considered.

Re: How to respond to Autodesk Community email

john.vellek — Wed, 21 Sep 2016 16:55:04 GMT

Hi @Anonymous,

Perhaps I can help you with the issue. Please send me a personal message with the thread URL. I can unmark the solution for you. Please realize though that an Accepted Solution does not necessarily mean that it solved your problem. Often times the solution is to identify known bugs or to provide workarounds or to answer the question correctly.

For instance, if someone asks if xxx program can do this yyyyy. The correct answer might be NO.

At any rate, send me a PM and I can unmark it for you.

Thanks for your patience

Re: How to respond to Autodesk Community email

Anonymous — Tue, 27 Sep 2016 14:32:31 GMT

john.v, Thank you again.

I have not chosen a solution.

I haven't used a URL, so I don't know what that is.

Anyway, I went back to the original post, thanked everybody and figured there was no solution and have accepted it and moved on.