topic Re: A software problem has caused autocad to close unexpectedly in AutoCAD Forum

AutoCAD - A software problem has caused autocad to close unexpectedly

Anonymous — Fri, 25 Nov 2022 11:44:21 GMT

After I launch Autocad and the program opens, I cannot use the program. Anywhere I click on the toolbar, the program stops, closes, and the AUTOcad Error Report Window Launches.

When I click view details the Error Signature reads Error: Unhandled Exception

The error report contains the following files:

acminidump.dmp

dmpuserinfo.xml

dumpdata.zip

I've tried uninstalling and reinstalling the program.

Any help would be greatly appreciated.

[ The subject line of this post has been edited for clarity by @handjonathan Original: A software problem has caused autocad to close unexpectedly ]

Re: A software problem has caused autocad to close unexpectedly

imadHabash — Fri, 02 Jun 2017 00:46:47 GMT

Hi,

would you try to start AutoCAD from new user account?

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Sat, 03 Jun 2017 15:55:13 GMT

I'm not sure what you mean. I have the software downloaded on to my laptop. I don't have a subscription account.

Re: A software problem has caused autocad to close unexpectedly

imadHabash — Sat, 03 Jun 2017 16:04:37 GMT

i mean that is to create a new Windows user profile in your laptop, as the current profile may be corrupt.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Thu, 08 Jun 2017 18:15:16 GMT

I tried making a new Windows user profile and launching AutoCAD. I still have the same issue.

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Thu, 08 Jun 2017 18:21:53 GMT

Hi @Anonymous,

I see that you are visiting as a new member. Welcome to the Autodesk Community!

Please tell me your OS, Graphics card, and exact version of AutoCAD.

Was AutoCAD working previously and then just started happening or is this a fresh install that has never worked?

When it crashes does it give you a CER number? Or, does it try to send a report to Autodesk? If so, please PM the associated email address you entered.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Thu, 08 Jun 2017 21:36:41 GMT

Windows 10 64 bit operating system, x64 based processor

Intel HD Graphics 4600

AutoCAD Design Suite Ultimate 2014

I've been using the same computer with this software for 3 years without a problem. The program crashes and a screen pops up with asking to send a report to Autodesk.

I'm not sure what PM the associated email means, sorry. what email do I use?

Re: A software problem has caused autocad to close unexpectedly

pendean — Thu, 08 Jun 2017 21:13:29 GMT

2014 autodesk software are not supported in Win10 http://autode.sk/1IY4C2X
Translation: no one will ever fix any problems you may encounter in that OS as time goes by.

These Microsoft tips may help you get around some of the issues you encounter http://www.howtogeek.com/228689/how-to-make-old-programs-work-on-windows-10/

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Thu, 08 Jun 2017 21:54:24 GMT

I'm wondering if that is the case, then why is it this issue only started last week? I've had Windows 10 installed much longer without problems.

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Thu, 08 Jun 2017 21:57:03 GMT

Hi @Anonymous,

@pendean is correct that AutoCAD 2014 is not designed to run on Windows 10. You have likely just gotten a Windows and/or driver update applied which is now causing this issue. You could try rolling back the last update to see if it helps.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Thu, 08 Jun 2017 22:37:26 GMT

Wonderful. 😞 I appreciate all the help and responses.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Thu, 24 Aug 2017 23:55:28 GMT

Hi John, I am having the same issue.

I am trying to startup AutoCAD Civil 3D 2017 and get the error window below and when choosing "view report details", I receive the second window below. I have been using Civil 3D 2017 for about 6 months now and have never had this problem.

My operating system is Windows 10 Version: 10.0.14393 Build 14393.

Thanks Joe

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Fri, 25 Aug 2017 13:59:10 GMT

HI @Anonymous,

Did you submit the CER report that you show in the post? That might help to narrow down what is causing the issue. If you check your Program Control Panel in Windows, do you see that an Update or two just got installed? I would start there by removing the most recent updates to determine if that is what caused this issue.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Fri, 25 Aug 2017 14:31:11 GMT

Thanks for the quick reply John.

I did submit the CER report with my email address and notes on the issue. In addition, I also checked the historical updates for windows. I found a that there was a recent Driver update for the display / graphics card and I Uninstalled it from the control panel and went to the Autodesk certified hardware site to find the recommended driver for my particular Graphics card and installed that. The problem persisted so I uninstalled all Autodesk / autoCAD software, etc. and reinstalled an updated 2018 version of civil 3D and now all is working well.

I am also planning on installing an AutoDesk update from the desktop for the base software that includes fixes to display crashes. It's not directly downloadable, but avail from the a desktop program. It's called autocad 2018.1

Does all this make sense and do you have any suggestions ?

Thank you!

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Fri, 25 Aug 2017 14:44:56 GMT

HI @Anonymous,

This all sounds good and I am glad that you are on the way back to being productive.

Yes, you should install the hotfixes and updates. You can get these through the Autodesk Desktop App and also from your Autodesk Account page.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Mon, 28 Aug 2017 00:20:06 GMT

Hi John,

I am having exactly the same problem and for more or less the same date, I have AutoCAD 2014 and Windows 8 , I have sent to autodesk the error report

I appreciate your help .

Kind regards

Alberto

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Wed, 30 Aug 2017 14:00:19 GMT

Hi @Anonymous,

I aplogize for the dely in my response as i have been out of the office for a couple of days. If you are still having this issue, have you checked to make sure that you have all the hotfixes and service pack installed for your AutoCAD 2014 from here? You might also check to see if you are having a .Net Framework issue.

Lastly, please check your graphics card driver to make sure that it is the most current.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Mon, 04 Sep 2017 13:39:40 GMT

I have this issue. I can't open files, but when I try to use any tool or print it closes, I have this problem 2 weeks from now. I hope you can help me with this. The problem is on my work licence.

AutoCAD Error Report:

A software problem has caused AutoCAD yo close unexpectedly

...

The error report contains the following files:

acmimidump.dmp

dmpuserinfo.xml

dumpdata.zip

Specs:

64 Bits

Windows 7

RAM 8GB

Thanks, Alejandro.

Re: A software problem has caused autocad to close unexpectedly

john.vellek — Tue, 05 Sep 2017 15:06:11 GMT

HI @Anonymous,

Did you first check for updates to your AutoCAD? Next, please check to see if your graphics card drivers are current as well. Finally, can you try uninstalling .Net Framework 4.7, reinstall 4.6.2 and then let me know if the problem remains?

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: A software problem has caused autocad to close unexpectedly

Anonymous — Fri, 09 Feb 2018 06:05:21 GMT

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Product-crash-when-communicating-with-Licensing-Server-Hotfix.html