topic Re: Tech Issues - layers not showing in AutoCAD Forum

Tech Issues - layers not showing

MaksSkuz27 — Thu, 02 Aug 2018 18:28:17 GMT

It was a problem before then it resolved itself. I was gone for a few weeks and came back to work, now it's a problem again.

When i have my layer property open, it shows a blank. Any time i switch windows to my email or google then return back to AC, it brings up my layer from the previous 'window' I have AC 2017 and the SP1 installed.

image attached: the background is chrome browser.

Any suggestions?

john.vellek has embedded your image(s) for clarity

Re: Tech Issues - layers not showing

MaksSkuz27 — Thu, 02 Aug 2018 18:29:31 GMT

attached is a better view and understanding of my problem.

john.vellek has embedded your image(s) for clarity

Re: Tech Issues - layers not showing

john.vellek — Thu, 02 Aug 2018 18:31:37 GMT

Hi @MaksSkuz27,

I am sorry this problem has returned. It really looks like a display driver issue. Can you please provide a NFO file for me so I can see if there is an answer there?

If your data needs to be private or confidential, please email it directly to me at john.vellek@autodesk.com and please include a link to this thread in your email.

Please verify that your Windows is fully up-to-date.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Tech Issues - layers not showing

john.vellek — Thu, 02 Aug 2018 18:53:49 GMT

Hi @MaksSkuz27,

Thanks for the NFO file in email.

Your graphics driver should be updated. Please try this driver from Nvidia.

I also see in your Error reporting section of the NFO that WsCommCNtr4.exe anda ACAD.exe are causing faults. This could be an indication that Windows privileges are insufficient or that you might have a hardware problem. I am leaning to the latter because of the image you showed. Here is an article that shows how to shut down the WSCommcntr and to set permissions on the two files.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Tech Issues - layers not showing

MaksSkuz27 — Thu, 02 Aug 2018 19:14:31 GMT

John,

I installed the driver and adjusted the 'run as admin' on the 2 applications. It had a moment of where it actually showed up. Rebooting the application, it disappeared. I will do some other tests such as rebooting the computer system. If this still remains to be a problem, i will ask my ITG to take a look to ensure nothing is jarred loose inside and try again tomorrow (or whenever). I will update you on this issue. I appreciate your assistance on this.

Re: Tech Issues - layers not showing

MaksSkuz27 — Thu, 02 Aug 2018 19:21:30 GMT

after rebooting, this is what it looks like. not perfect but an improvement

Re: Tech Issues - layers not showing

john.vellek — Thu, 02 Aug 2018 19:22:40 GMT

Hi @MaksSkuz27

It does look better but I think this is a hardware issue. Let me know what your IT group says.

Re: Tech Issues - layers not showing

cadffm — Thu, 02 Aug 2018 19:30:26 GMT

If you have more then one Monitor, please try if the Problem is the same on the other one.
Don't ask why, it is only a Test.

Re: Tech Issues - layers not showing

jayhar — Fri, 03 Aug 2018 04:17:01 GMT

Hi,

@MaksSkuz27 wrote:
after rebooting, this is what it looks like. not perfect but an improvement

This image are seen like hardware issue or Try it GRAPHICSCONFIG TURN OFF

Re: Tech Issues - layers not showing

MaksSkuz27 — Wed, 08 Aug 2018 16:46:46 GMT

negative. IT has not gotten back to me yet to check on the hardware. i do not know what else i can do to improve graphics. (driver updated, graphic hardware acceleration off, ran AC and the other thing as admin.)

Re: Tech Issues - layers not showing

john.vellek — Wed, 08 Aug 2018 16:50:19 GMT

Hi @MaksSkuz27,

Thanks for the update. I am sorry that your IT has not yet had time to look into this for you. As a test, can you try plugging in a different monitor with a different cable to see if the display is improved?

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Tech Issues - layers not showing

MaksSkuz27 — Wed, 08 Aug 2018 16:56:18 GMT

it shouldn't be the monitors. I have dual monitors. One of them is DELL UP2414Q which is my main screen and the other being DELL U3415W, as my secondary/email/research monitor.

in the past, restarting AutoCAD usually resolve the issue. Now it doesn't.

I will contact IT again, perhaps my office admin person may have a better contact than i.

Re: Tech Issues - layers not showing

jayhar — Thu, 09 Aug 2018 03:22:27 GMT

Hi,

if you don't want to use the classic manager all the time and only when the palette version doesn't want to load properly you can type CLASSICLAYER to access it.

Re: Tech Issues - layers not showing

BeKirra — Thu, 09 Aug 2018 04:01:44 GMT

You may check the system requirments for your hardware while you are waiting for your IT's response.

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD.html

HTH