topic Re: com surrogate error in AutoCAD Forum

com surrogate error

mike.russell — Tue, 21 Aug 2018 19:59:16 GMT

I am getting "com surrogate errors" when I open a folder with drawings, not all of the drawings mind you but just a few, for example I am currently looking at has 49 drawings and 4 of them gave me "com surrogate error" and just display a autocad drawing icon the rest show the proper thumbnail of the drawing.

It is only folder with drawings that give me the "com surrogate error"

It does not happen with any other file types just AutoCAD drawings.

I have flushed the icon cache and no help.

Any ideas

Re: com surrogate error

pendean — Tue, 21 Aug 2018 20:13:17 GMT

Win7 or Win10?

Re: com surrogate error

mike.russell — Tue, 21 Aug 2018 20:31:31 GMT

Windows 7 64Bit version

And yes it have rebuilt the icon cache. to no avail

and yes it's only the AutoCAD thumbnails that are an issue

PDF and Solidworks icons are fine with no errors

Re: com surrogate error

pendean — Tue, 21 Aug 2018 21:02:55 GMT

I also meant to ask what is your AutoCAD variant and year number: what is it?

What changed in Win7? Did you update video card drivers, or install an new or updated app, or start using VAULT? Or is this a new install of AutoCAD?

Re: com surrogate error

mike.russell — Tue, 21 Aug 2018 21:37:57 GMT

Hello again,

No new cards or installs that I know of.

No Vault

Major programs and install dates:

Autocad 2018 installed 3/22/17

Solidworks 2017 installed 12/8/16

Solidworks was giving me a message to update my video drive a few months ago

I let it update but had issues with graphics. So I rolled back the driver.

so that may be when it issue started.

Remember i did flush and rebuild the icon cache and no help

Also it is only the Autocad icon thumbnails that cause a error to pop.

Re: com surrogate error

jayhar — Wed, 22 Aug 2018 05:36:43 GMT

Hi,

Screenshot Please of error message.

Re: com surrogate error

mike.russell — Wed, 22 Aug 2018 13:16:15 GMT

Here is a couple of screen shots to show the error.

I included 2 so that I could scroll down to show the rest of the message.

Let me know if this helps.

Thanks

Re: com surrogate error

jayhar — Thu, 23 Aug 2018 02:06:08 GMT

Hi,

OS error, check online for a solution or Repair OS or visit <<<windows-7>>>>

Re: com surrogate error

mike.russell — Thu, 23 Aug 2018 13:03:37 GMT

Thank you all for trying

IT said that there is no issues with this installation of windows 7 64Bit on this machine.

The fact is that only the AutoCAD app that causes the fault. They may try to reinstall AutoCAD for me.

Oh well I know this IT team and they never do clean installs so I am in for more issues I am sure.

Thanks again for everyone who replied on this issue.

P.S. i have tried everything that Microsoft has given me to try to fix this issue. but none of them worked.