topic Re: Autodesk support request in AutoCAD Forum

Autodesk support request

Anonymous — Thu, 13 Sep 2018 13:41:59 GMT

Hello everyone,
I write to request a direct contact with an Autodesk technician and in particular in the AutoCAD solution, please respond for internal.

Thank you!

Re: Autodesk support request

john.vellek — Thu, 13 Sep 2018 13:48:02 GMT

Hi @Anonymous,

The forums are here for customers to obtain support from peers. To obtain support directly from Autodesk I suggest you use the links available on your management page in your account.

If you would like to describe your issue here I am happy to work with you in the forum to see if we might be able to resolve it.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Autodesk support request

Anonymous — Thu, 13 Sep 2018 14:08:00 GMT

Good morning Mr. Vellek,

In addition to my greetings and thanking for your response, the initial request was through Autodesk Partner Center, until today, I have not received a response and I asked for help in the forum.

I would like to know if you can help me with contact, since we have a client with a problem and that I have not been able to identify.

Thank you in advance
Regards,

Re: Autodesk support request

john.vellek — Thu, 13 Sep 2018 14:53:26 GMT

Hi @Anonymous,

I don't really have any way to check queue management but can you supply me with your case number? I looked up the cases associated with your email and do not see any open cases.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: Autodesk support request

Anonymous — Thu, 13 Sep 2018 15:01:01 GMT

Mr. Vellek,

The case number generated is 14590669 "Solicitud apoyo técnico AutoCAD".

Thank you!

Re: Autodesk support request

john.vellek — Thu, 13 Sep 2018 15:53:56 GMT

Hi @Anonymous,

Thank you. I have moved your case to a different queue and I hope that a specialist will contact you shortly.