topic Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad in AutoCAD Forum

Working remotely, how to get rid double cursor, only show crosshairs in Autocad

greg.stankus — Fri, 03 Apr 2020 15:13:16 GMT

I am using LogMeIn, and have seen several posts on their help about this same topic. Some people in our office when working remotely, their cursor ONLY shows crosshairs in Autocad, while others, it shows BOTH crosshairs and the pointer. Mine shows both, and I know wasnt always that way. I have seen posts about double cursors with no answers, answers about hardware acceleration, registry settings, tablet settings - none of those worked.

One other caveat - this only happens in Autocad. If I open BlueBeam, my cursor changes to what it needs without the pointer following it around.

Ideas? Since more people are working remotely, would hope this could be an easy fix.

I am running windows 10, Acad 2018, through LogMeIn Pro.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Auto

nikm42Q9N — Fri, 03 Apr 2020 15:38:04 GMT

its an issue having to due with 32 bit system and a 64bit system. if your work computer is a 64 bit machine and your home is 32bit this will happen. ive heard you can mess with the windows mouse setting and fix it but im not sure. Could you not just download the software to your home computer? with todays licenses you are able to download on multiple machines.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Auto

greg.stankus — Fri, 03 Apr 2020 20:13:14 GMT

The software I am using - and the graphic loads I am trying to use (from work) would require a substantial laptop - something I do not have, nor want to purchase. Letting the computer at the office be the workhorse is much easier and simpler.

Both machines are 64 bit btw.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Auto

CamperUnhappy — Mon, 20 Apr 2020 15:12:34 GMT

I'm also working from home at the moment and experiencing the double cursor issue in AutoCAD as well. Both machines are 64-Bit so that's definitely not the issue as previously stated. Running Windows 10 1903 on the work PC and 1909 on my home PC. This is on AutoCAD Mechanical 2020.0.1

I'm logged in remotely via LogMeIn Pro 1.3.4952

It's pretty frustrating trying to trace an image in AutoCAD precisely with my crosshair when I've got a giant white arrow right in the middle of my crosshair.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Auto

Anonymous — Mon, 22 Mar 2021 21:16:47 GMT

Did you ever find a solution for this double cursor problem? I'm suddenly having this problem after months of working without any issues.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

CamperUnhappy — Mon, 22 Mar 2021 21:22:59 GMT

I'm still dealing with this issue. I've just basically learned to live it it.

As for the suggestion of "just download the software on your home PC" .....sure, I can absolutely do that, but my company will not let me access the network externally, so I have to remote-in to my PC at my office in order to do my job.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

Anonymous — Mon, 22 Mar 2021 21:32:17 GMT

Oh, bummer.

I'm working on Revit and it is very hard to get anything done like this.

😞

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

greg.stankus — Tue, 23 Mar 2021 16:51:08 GMT

Yea - I have learned to live with it, and keeping my fingers crossed that new releases of acad will solve the solution. (not looking for a solution from the software - just saying a fresh install might trigger some other regedit or variable I would have no idea had changed).

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

Anonymous — Tue, 23 Mar 2021 17:18:56 GMT

I just found the solution for this problem in my case. It was related to an update done to the Logmein Host (and automatically installed), on March 16, 2021. So it might not be the same issue affecting you, but maybe won't hurt to try.

In my case, a Display driver was installed in Device Manager > Display Drivers. (see attached image). The driver is called Logmein Virtual Display Adapter.

I disabled this driver, and my issue was fixed.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

CamperUnhappy — Tue, 23 Mar 2021 17:27:52 GMT

Glad you found a solution. Unfortunately, I don't have the same display adapter installed. The only one that's showing in my device manager is my NVIDIA GPU.

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

pendean — Tue, 23 Mar 2021 18:53:58 GMT

Try a different tool from LogMeIn, see if the issue remains: I suspect not.
Or go with an older GPU driver (at both ends). Or contact LogMeIn Support.

FWIW Autodesk is not going to fix "it" BTW, it's not related to an actual AutoCAD issue. Sorry. R2022 is out if you wish to test it out, they tweaked the graphics engine again, maybe that will cripple the LogMeIn issue until LogMeIn update next time.

HTH

Re: Working remotely, how to get rid double cursor, only show crosshairs in Autocad

greg.stankus — Tue, 23 Mar 2021 22:03:52 GMT

I looked for the driver and only have the one as well. Glad there was a solution for you. LogMein customer support is not very helpful. @pendean FWIW2 - I wasnt saying a new version of Autocad would solve the problem - it was more to the fact that when I get updated, other parts of the registry will be cleaned or updated. Something that might have been tweaked and gets over-written when a new set of software updates gets installed.