topic Re: Questions about AutoCAD graphics compatibility issues in AutoCAD Forum

Questions about AutoCAD graphics compatibility issues

bije7080 — Mon, 23 Sep 2024 07:19:38 GMT

I have a question because I am running AutoCAD 2025 Education with Nvidia Rtx 2000ada on Windows 11 Pro and I am having a problem that appears to be a graphics driver conflict. When I close an AutoCAD drawing, the screen jerks, but when I stop the mouse, the strange phenomenon stops and when I move the mouse, the strange phenomenon occurs. Windows compatibility operation did not solve the problem, and it was okay when I forcibly lowered DirectX from version 12 to version 11, but I am asking because I wonder if there is another solution.

Ynt: Questions about AutoCAD graphics compatibility issues

muratcanyeniarascom — Mon, 23 Sep 2024 07:58:20 GMT

Hello,

Method 1: Make sure the latest graphics drivers are installed. Sometimes, newer drivers can fix compatibility issues.

Method 2: Check for updates of the current version of AutoCad.

Method 3: Edit AutoCad graphics settings;

* In AutoCAD, go to the options menu (type OPTIONS in the command line).

* Go to the “Display” tab and try adjusting settings like Hardware Acceleration or switching between different graphics performance modes.

Enjoy your work.

Re: Questions about AutoCAD graphics compatibility issues

bije7080 — Mon, 23 Sep 2024 09:57:47 GMT

Firt of all, thank you for answering. But I did it already and that didn't work...If you have another method, plz let me know.

Re: Questions about AutoCAD graphics compatibility issues

pendean — Mon, 23 Sep 2024 13:19:25 GMT

@bije7080 wrote:
... it was okay when I forcibly lowered DirectX from version 12 to version 11, but I am asking because I wonder if there is another solution.

No other option if you already and truly tried all the other suggestions posted: it appears your PC/video card/driver/hardware are just not capable for DirectX12 in AutoCAD.

Is there a functional and performance reason you can't use DX11 at all? Other than the fact the DX12 is turned off.

Re: Questions about AutoCAD graphics compatibility issues

paullimapa — Mon, 23 Sep 2024 13:30:51 GMT

I assume you’ve installed the 2025.1 update?

Also have you tried downloading the certified 537.7 driver from Autodesk?

Re: Questions about AutoCAD graphics compatibility issues

bije7080 — Tue, 24 Sep 2024 01:20:15 GMT

Thank you for your suggestion. But, how can I download that driver?

Re: Questions about AutoCAD graphics compatibility issues

paullimapa — Tue, 24 Sep 2024 02:17:32 GMT

Click on the link I provided in my previous post which will take you to Autodesk certified driver website.

Then you filter out just for Nvidia and then scroll down the list to where your graphics card Rtx 2000 ada is listed.

The driver download is on the far right column.

Re: Questions about AutoCAD graphics compatibility issues

bije7080 — Wed, 25 Sep 2024 14:01:59 GMT

Sorry for late, I tried it but it said "Compatibility doesn't work" What can I do for now?

Re: Questions about AutoCAD graphics compatibility issues

paullimapa — Wed, 25 Sep 2024 15:00:35 GMT

As the site states send an email to Autodesk to notify them that the certified driver for your graphics card running AutoCAD 2025 on Windows 11 fails

autodesk.certification@autodesk.com