topic Re: Arnold License Manager Failed to register Arnold product Linux Mint 20 in Arnold General Rendering Forum

Arnold License Manager Failed to register Arnold product Linux Mint 20

morecoffeeman — Mon, 21 Jun 2021 15:11:46 GMT

I am attempting to register a single user license with the Arnold License Manager on Linux Mint 20.

At first I could not install the license manager via Houdini as it would stop at 50% with an Installer Error. I believe this is due to the version of openssl which has been asked on here, although not answered.

I then downloaded the license manager and converted to deb (with Alien) and installed the following 3 files:

adlmapps24-24.0.7-0.x86_64.rpm

adskflexnetclient-11.16.0-0.x86_64.rpm

adsklicensinginstaller/adsklicensing11.1.0.5629-0-0.x86_64.rpm

The license manager now opens within Houdini but I am unable to register a license.

Is there another way of doing so?

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

Stephen.Blair — Mon, 21 Jun 2021 16:34:11 GMT

The Arnold License Manager log (Help > About > Show Log) will show you the AdskLicensingInstHelper command that failed. That command can be run in a terminal

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

morecoffeeman — Tue, 22 Jun 2021 10:31:16 GMT

Sorry for my late reply.

The following is the log of what happens and fails after requesting my password:

2021-06-21 22:48:35 INFO | request sudo password from user

2021-06-21 22:48:41 INFO | run: /usr/bin/sudo -S -k /opt/Autodesk/AdskLicensing/11.1.0.5629/helper/AdskLicensingInstHelper register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /home/****/htoa/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/scripts/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US

2021-06-21 22:49:12 ERROR | [clmv2] product registration failed:

reading configuration file /var/opt/Autodesk/AdskLicensingService/AdskLicensingService.data failed: open /var/opt/Autodesk/AdskLicensingService/AdskLicensingService.data: no such file or directory

2021-06-21 22:49:17 INFO | request single user licensing info

2021-06-21 22:49:17 DEBUG | [adlsdk] initialize sign in status

I am not sure what to do as it appears that I am missing or it is not creating the file:

AdskLicensingService.data

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

Stephen.Blair — Tue, 22 Jun 2021 10:32:22 GMT

AdskLicensingInstHelper is supposed to create those files if they do not already exist

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

Stephen.Blair — Tue, 22 Jun 2021 15:01:42 GMT

Actually, it's the install that should create the .data file.

The .data and .sds are supposed to be portable eg not machine-specific.
Here's mine from a CentOS 7 VM:

AdskLicensingService.data.txt

AdskLicensingService.sds.txt

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

morecoffeeman — Tue, 22 Jun 2021 23:10:38 GMT

Thank you for the replies and the files but it is still not working.

Here is the latest log:

2021-06-22 22:59:50 INFO | request sudo password from user

2021-06-22 23:01:11 INFO | run: /usr/bin/sudo -S -k /opt/Autodesk/AdskLicensing/11.1.0.5629/helper/AdskLicensingInstHelper register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /home/morecoffeeman/htoa/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/scripts/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US

2021-06-22 23:01:41 ERROR | [clmv2] product registration failed:

Post "http://127.0.0.1:40859/api/v1/feature": dial tcp 127.0.0.1:40859: connect: connection refused

I think I will have to change Linux distro in order to use Arnold with a license.

Thanks for all your help.

Re: Arnold License Manager Failed to register Arnold product Linux Mint 20

dlVARTY — Mon, 03 Oct 2022 09:56:20 GMT

I have exactly the same problem on Windows 10. Were you able to fix it?

2022-10-03 11:52:19 INFO | [clmv2] check product registration (key: C0PL1, version: 2020.0.0.F) 2022-10-03 11:52:19 DEBUG | [clmv2] run: "c:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" list 2022-10-03 11:52:52 INFO | [clmv2] product is not registered 2022-10-03 11:52:52 INFO | [clmv2] register product (key: C0PL1, version: 2020.0.0.F) 2022-10-03 11:52:52 DEBUG | [clmv2] run: "c:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file C:/Program Files/MAXON/Cinema 4D R20/plugins/C4DtoA/arnold/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US 2022-10-03 11:55:04 ERROR | [clmv2] product registration failed: Post "http://127.0.0.1:49671/api/v1/feature": dial tcp 127.0.0.1:49671: connectex: No connection could be made because the target machine actively refused it.