topic Re: How exactly do you get Softimage + Maya deal? in Softimage Forum (Read Only)

How exactly do you get Softimage + Maya deal?

Anonymous — Tue, 19 Jan 2016 16:28:32 GMT

Sorry to say, but it's impossible to find an e-mail or a phone number to actually contact somebody at Autodesk and ask this.

It really shouldn't be difficult.

Anyway, since I got my subscription directly from Autodesk my reseler say he can't help me, so I need to contact Autodesk and move from Softimage only subscription to Softimage + Maya subscription.

Thanks

Re: How exactly do you get Softimage + Maya deal?

Anonymous — Tue, 19 Jan 2016 16:43:44 GMT

@Anonymous wrote:
Sorry to say, but it's impossible to find an e-mail or a phone number to actually contact somebody at Autodesk and ask this.
It really shouldn't be difficult.

Anyway, since I got my subscription directly from Autodesk my reseler say he can't help me, so I need to contact Autodesk and move from Softimage only subscription to Softimage + Maya subscription.

Thanks

thats not Autodesks buisness model they want customers to go through a reseller for questions like this unless your company has an agreement in place to buy directly through autodesk

it sounds like your reseller is just being lazy its time to find another reseller
if your on active subscription you can create cases directly with autodesk by logging on to your autodesk account: http://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-options/web-support/submit-view-cases

have you tried creating a case?

Re: How exactly do you get Softimage + Maya deal?

Anonymous — Fri, 22 Jan 2016 01:33:45 GMT

I've contacted a different reseller, explainde my situation and hopefully they'll get back to me before the end of the week.

Thanks