topic Re: Paid product, with no service. I'm done. in Scaleform Forum (Read Only)

Paid product, with no service. I'm done.

Anonymous — Tue, 13 Aug 2013 18:43:46 GMT

I purchased Scaleform as soon as it came out, countless emails back and forth and I couldn't get basic support for a PAID service. A service that didn't work OUT of the box. I wait, hold off until 4.2 and yet again, out of the box, the product does NOT work, and on top of that, no service. I'm done with Scaleform, and will make sure I talk as many people out of it, as will listen.

Re: Paid product, with no service. I'm done.

AD_ADeCastro — Wed, 14 Aug 2013 19:20:59 GMT

Hello,

Thanks for the feedback! I'm really sorry you've had a bad experience. If you go to our e-store website, you can see that the forums and engaging with other users are typically the way to go for people who purchase our Unity plug-in products:

"We offer a wide range of videos and documentation (received with SF download) to help developers create top quality content as efficiently as possible. Our forums are also a great source to connect with other developers to share information. For more extensive support, we offer a premium support package that allows direct access to our developers. Please email us for further information and pricing."

That said, I'm confused about who you've been emailing, so please tell me the name of this person and we'll make sure to follow up.

Kind regards,

Angela De Castro

Re: Paid product, with no service. I'm done.

AD_ADeCastro — Wed, 04 Sep 2013 18:29:03 GMT

Hello again,

Just wated to follow up and see if you're still having problems. Please post any issues you might have and we'll be glad to help.

Thank you!

Regards,

Angela

Re: Paid product, with no service. I'm done.

Anonymous — Wed, 04 Sep 2013 18:38:12 GMT

I'm good, I got it workin, jpratliff responded to my post a few weeks ago with a workaround for Unity 4.2 which worked. Thank you for following up, I do appreciate it.

Re: Paid product, with no service. I'm done.

Anonymous — Fri, 06 Sep 2013 13:27:33 GMT

Would be really nice if you could link to the solutions?