topic Re: Alias 2017 Installation Error in Alias Forum

Alias 2017 Installation Error

Anonymous — Wed, 26 Apr 2017 00:26:15 GMT

Hi,

Im having a issue with the Installation of the Education 2017 Alias in my Mac with macOS Sierra, I don't know why all the times I try to install it show me a message that says "Installation Error", If someone knows how to solve this problem could be great.

Santiago B. Luna

Re: Alias 2017 Installation Error

lynn_zhang — Wed, 26 Apr 2017 01:24:21 GMT

Hi @Anonymous

What's the full message of the "Installation Error"? Could you attach a screenshot?

You can also try reinstalling your Alias product from Virtual Agent: click on Download Links, choose product and version. See if it works.

Re: Alias 2017 Installation Error

Anonymous — Wed, 26 Apr 2017 02:33:44 GMT

Hi @lynn_zhang

Sure this is the message that I get when im trying to install the software.

If you could help me could be awesome. 🙂

Re: Alias 2017 Installation Error

lynn_zhang — Wed, 26 Apr 2017 03:49:30 GMT

@Anonymous Ok, have you tried reinstalling Alias from Virtual Agent? Click on Download Links, choose product and version.

Re: Alias 2017 Installation Error

Anonymous — Wed, 26 Apr 2017 03:55:28 GMT

I just done it, and the message is the same 😕

Re: Alias 2017 Installation Error

lynn_zhang — Wed, 26 Apr 2017 04:34:25 GMT

@Anonymous I see. Could you post the issue and error details in our Installation & Licensing forum? Our experts there will be able to help you further.

Re: Alias 2017 Installation Error

Anonymous — Thu, 27 Apr 2017 23:26:26 GMT

@lynn_zhang Ok perfect, Thank you for your help. 🙂

Re: Alias 2017 Installation Error

lynn_zhang — Fri, 28 Apr 2017 01:08:12 GMT

You're welcome @Anonymous ! Hopefully you get help from our Installation & Licensing experts.

Re: Alias 2017 Installation Error

Anonymous — Tue, 02 May 2017 23:44:54 GMT

Hi @lynn_zhang

Actually no one answered me or help me with the issue 😕

Re: Alias 2017 Installation Error

lynn_zhang — Wed, 03 May 2017 03:05:31 GMT

Hi @Anonymous

Sorry to hear that! Did you post the issue and error details in our Installation & Licensing forum ? If yes could you give me the link of the post?

Re: Alias 2017 Installation Error

Anonymous — Wed, 03 May 2017 03:54:56 GMT

@lynn_zhang

https://forums.autodesk.com/t5/installation-licensing/alias-2017-education-version-installation-failed/m-p/7049200#M177884

This one is the post that I made.

I just realized that the post was replied but I already tried that solution with no results. Hope with my last answer on the post I get the right solution for my issue :/, if you could help me with other solution could be great if not, its okey 🙂

Again Thank you for your Help

Re: Alias 2017 Installation Error

lynn_zhang — Wed, 03 May 2017 05:13:50 GMT

Hi @Anonymous

You're welcome! Good to see your post has been replied to, though the issue is still not resolved. Let's see if other experts have any insight or suggestion on this. Thanks so much for your patience!

Re: Alias 2017 Installation Error

Anonymous — Mon, 08 May 2017 03:03:12 GMT

Hi @lynn_zhang,

I want to know if you know something about the issue in this post, because In the other one that I made no one answered me back, I recently tried to download and install the 2015 alias version but the same error occurred, I really want to use the software but it have been impossible because of that error.

If you know any solution could be great.

Thank you 🙂

Re: Alias 2017 Installation Error

lynn_zhang — Mon, 08 May 2017 04:36:26 GMT

Hi @Anonymous

Sorry to hear you still haven't got a solution! I have escalated your post Alias 2017 Installation Error to Support Case 12954022. Our Installation & Licensing team will work on your case and contact you via email.