topic Re: Download issue in Alias Forum

Download issue

Anonymous — Sat, 06 May 2017 20:50:13 GMT

I have a sketchbook pro membership but today when I tried to download and install the latest version 8.4.1, all I get is a "free trial" version that I can't use for anything . I need the pro software I paid for. We have Uninstaller several times and downloaded several times from the autodesk/sketchbook website but it still opens as a " free trial."
I submitted a "ticket" hours ago but not answer except an auto reply. I need my pro software to work this weekend. Any suggestions?

Re: Download issue

jeffrey.sin — Mon, 08 May 2017 04:29:44 GMT

Hi @Anonymous,

Are you already logged in to your account within the Sketchbook app? Check out this link and see if the information there helps: Subscription (Win/Mac/Mobile): I purchased a subscription… now how do I use the app?

I hope this information helps, let us know how it goes. Thank you.

Re: Download issue

Anonymous — Mon, 08 May 2017 11:07:32 GMT

Hi,
I need to talk to someone for help.

Please help!

I have been using the pro version for 3 years and I'm in the middle of
projects and need it to work.

Thanks

Re: Download issue

Anonymous — Wed, 18 Oct 2017 14:14:17 GMT

I've been using sketchbook pro for years. This is the first tool bar issue.
Please help. I didn't see anything in the link that was helpful. The toolbar just stopped functioning well.