topic Re: Alias 2019 - Crashing when trimming in Alias Forum

Alias 2019 - Crashing when trimming

Anonymous — Mon, 20 May 2019 01:14:11 GMT

Hi, I have a student license of Alias Autostudio 2019 and it keeps crashing the moment I try to trim a surface. I have Dell Precision 5510 laptop with 16GB of RAM, Nvidia M1000M and Windows 10 64-bit for software. I've updated both the program with the latest update and drivers for the GPU.

Re: Alias 2019 - Crashing when trimming

nadja.vollrath — Mon, 20 May 2019 10:24:50 GMT

Hi @Anonymous,

you wrote that you updated your Alias 2019 version. Did you update it to 2019.3?

If not, could you try if the update solves the issue.

If you run already the update 3, is the crash happening with every trim operation or is it specific to a scene.

If it´s specific to a scene, could you share it with me?

Thanks, Nadja

Re: Alias 2019 - Crashing when trimming

Anonymous — Mon, 20 May 2019 14:24:39 GMT

Thanks for replying, I updated it to Alias 2019.3 and yes it happens with every trim operation. The trim crosses don't even show up, it just freezes and crashes instantly. I also updated the GPU to the latest driver as mentioned previously and it still has the same result. Is trimming operation mainly CPU or GPU related?

Dell Precision Workstation 5510

Full Computer Specs:

Operating System: Windows 10 Pro 64bit

Processor

Intel's Core i7-6820HQ.- Socket: FCBGA1440
Clockspeed: 2.7 GHz
Turbo Speed: 3.6 GHz
No of Cores: 4 (2 logical cores per physical)
Typical TDP: 45 W

Graphics adapter

NVIDIA Quadro M1000M - 2048 MB, Core: 993 MHz, Memory: 1253 MHz, GPU Boost 1072 MHz, Nvidia Optimus with Intel HD Graphics P530, Driver Version: 430.64

Memory

16GB, DDR4-2133 Micron, 2 slots filled with 8 GB each

Display

15.6 inch 16:9, 3840 x 2160 pixel, multitouch, SHP143E, 7PHPT_LQ156D1, IGZO LED, glossy: yes

Mainboard

Intel HM170 (Skylake PCH-H)

Re: Alias 2019 - Crashing when trimming

nadja.vollrath — Wed, 22 May 2019 09:29:46 GMT

Hi @Anonymous ,

can you please try if a reset of the preferences solves the issue?

Here you can find an article: how to reset the preferences in Alias.

Best, Nadja

Re: Alias 2019 - Crashing when trimming

Anonymous — Wed, 22 May 2019 18:26:48 GMT

Hi Nadja,

I successfully reseted the user preferences on Alias 2019, however the problem still persists. Is a 2GB GPU like the Nvidia M1000M sufficient to be able to handle the task of divide and trim?

Thank You so much, Orval

Re: Alias 2019 - Crashing when trimming

pascal.fessl — Thu, 23 May 2019 09:06:49 GMT

Hi, are you sure, your system is using the Nvidia card, and not the Onboard Intel graphic when working in Alias? You could deactivate the Intel graphics in your systems' BIOS. And disable the Optimus driver, as he could switch your system to the onboard graphics.

The disadvantage of deactivating the onboard graphics is a higher power consumption.

Re: Alias 2019 - Crashing when trimming

nadja.vollrath — Fri, 24 May 2019 09:49:21 GMT

Hi @Anonymous,

I have a Lenovo P51 here and I tested Alias on it. It has a Quadro M2200.

On this Laptop I can trim.

I would say your Laptop is not the best for working with Alias, especially not if the files are getting bigger or the operations are getting more complex, but a basic trim on a cube should work.

Did you try the suggestion from Pascal. Perhaps you are using the wrong graphics card?

Best, Nadja

Re: Alias 2019 - Crashing when trimming

nadja.vollrath — Fri, 24 May 2019 10:10:39 GMT

Hi @Anonymous,

you can also choose in the Nvidia Control Panel which graphics card which software is using.

Best, nadja

Re: Alias 2019 - Crashing when trimming

wayne.olive — Tue, 28 May 2019 15:00:33 GMT

Hello @ssilvaG2EDM,

Does Alias create a non-zero exception log associated with these trim crashes? You can find the exception logs inside your preferences directory, for example the default location would be...

C:\Users\<username>\AppData\Roaming\Autodesk\Alias\UserPrefs2019\ExceptionLogs

If there is an exception log (and it contains a log, sometimes it can't produce once during a crash) then can you post it here? If you can't post the entire file, what I really need is the area labeled "Stack Trace:"