topic Re: Alias CONCEPT 2020 crashes when switching workspace in Alias Forum

Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Tue, 24 Mar 2020 08:12:45 GMT

Dear all.

Since yesterday my Alias CONCEPT 2020 frezzes and crashes as soon as I change the workspace.

Can some help?

Leon

Re: Alias CONCEPT 2020 crashes when switching workspace

bob55 — Tue, 24 Mar 2020 15:11:26 GMT

Could you post the workspace file. And does it crash on any workspace, for example "AliasClassic"?

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Wed, 25 Mar 2020 07:41:12 GMT

Dear Bob55.

First I could send you two screenshots of what happens. And yes, asap I switch to Alias Classic, first it freezes and then it crashes with "the blue spinning circle" of windows. Then I have to restart via the task manager.

Where do I find the file?

Idea: Could it be possible, that Alias has trouble with my resolution of windows? Because now I am working at home, on my small 22" screen but with my "workstation" and at the office, I have a whey bigger screen of 29".

Anyway, the issue appears since a few days and I didn't change anything besides the resolution of windows.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Wed, 25 Mar 2020 07:55:18 GMT

That is the exported file by "workspaces / export workspace".

Re: Alias CONCEPT 2020 crashes when switching workspace

bob55 — Wed, 25 Mar 2020 17:36:55 GMT

What is the scale and resolution of your monitor? Also if you save a workspace out and retrieve it back, do you still crash?

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Fri, 27 Mar 2020 11:25:17 GMT

Currently Im running a EIZO 22" with 1680x1050 and at the office a DELL 42" with 4K.

My graphic card is Nvidia Quadro P5000.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Fri, 27 Mar 2020 11:29:02 GMT

A few minutes ago I installed Alias Concept 2021...same story. I copied the PrefSet, went to "My lounchtime workspace, windows changed (fine) and the I wanted to move my "Modeling window" aside to correct my workspace window (F8) and again... freezing and crash.

Re: Alias CONCEPT 2020 crashes when switching workspace

bob55 — Fri, 27 Mar 2020 12:46:55 GMT

Please zip up your UserPrefs directory and post it. You can find it here...

%APPDATA%\Autodesk\Alias\UserPrefs2020

Also, I'm assuming you are running Windows 10.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Sat, 28 Mar 2020 08:52:27 GMT

Correct.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Sat, 28 Mar 2020 09:12:34 GMT

Here is the ZIP

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Fri, 03 Apr 2020 08:26:25 GMT

Dear Bob.

Obviously I am not able to drag a ZIP-file here. Don't know why. Do you see a second chance to send it to you?

If I use WETRANSFER, the link will automatically be disabled by the admin.

Update: When I launch Alias, my workspace is in default. When I choose "Workspaces / Leon Workspace", Alias chrashes. Spinball appears. Different happens, when I go "Leon Preferences / Leon". Then everything is good.

But anyway...something is really strange about the whole situation: It is a fresh installation and somehow it chnges itself after while I feel.

Leon

Re: Alias CONCEPT 2020 crashes when switching workspace

bob55 — Fri, 03 Apr 2020 17:05:21 GMT

You've found a strange problem. It's been around for a while. I've entered a ticket, but in the short term it seems you can't have your Multi-lister collapsed down or up when Alias launches. If you do Alias will hang when you try to import a workspace. If you un-collapse the Multi-lister then import the workspace, all will be fine.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Mon, 06 Apr 2020 09:35:00 GMT

Sounds really strange.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Mon, 06 Apr 2020 09:38:01 GMT

NO, the solutions doesn't really work.

Re: Alias CONCEPT 2020 crashes when switching workspace

bob55 — Mon, 06 Apr 2020 16:02:52 GMT

It's important that you don't have a collapsed Multi-lister window in the workspace your loading.

Re: Alias CONCEPT 2020 crashes when switching workspace

Anonymous — Wed, 08 Apr 2020 10:28:23 GMT

Ok so having the "shaders lister" or "multi lister" opened / collapsed in general is the problem? Strange but it works somehow. But when I save a workspace save, such without the lister, how can I fix my working window in the right position? My toggle cube is always hided by my control panel (see attachment)