topic Alias Graphical Error in Alias Forum

Alias Graphical Error

dangertaz1 — Tue, 19 May 2020 00:31:38 GMT

I've seen this error with the last few versions. I'm not sure what causes it. I'm using the latest nvidia drivers.

Restarting Alias will make it go away for a while.

Has anyone else seen this?

Re: Alias Graphical Error

Michael-GG — Wed, 27 May 2020 13:15:57 GMT

Hi,
Could you please let us know which graphic card you are using? We saw issues like this in the past, and they seemed to be graphic card related.
Also, do you have *any* docked windows (pallette, shelves, control panel), or are they all floating? In case they are floating, does docking one of those remove this effect?
Thanks,
GG

Re: Alias Graphical Error

dangertaz1 — Thu, 28 May 2020 02:05:57 GMT

Hi Michael,

I'm using a GeForce RTX 2070 Super.

I will try docking my windows, currently they are all floating.

Thanks

Re: Alias Graphical Error

Michael-GG — Thu, 28 May 2020 06:44:33 GMT

Thanks, just let us know in case the problem should persist even after docking.

Re: Alias Graphical Error

dangertaz1 — Fri, 29 May 2020 00:51:58 GMT

I tried docking the Diagnostic Shading panel, and Pallet.
I also tried switching Alias to the Classic workspace.

None of these resolved the graphic error unfortunately.

Re: Alias Graphical Error

Michael-GG — Fri, 29 May 2020 07:22:22 GMT

Okay, thanks for checking. It's a bit unfortunate that you have a non-certified graphics card, but as we already have at least one more mention on a similar issue, this might not be the root cause.
Do you always see these effects, or only after certain situations (e.g. exiting full screen mode)? Do you have a stable way to reproduce this effect (or does it always occur)?
Do you have an older version of Alias on your machine, where this issue does not occur?

Re: Alias Graphical Error

dangertaz1 — Fri, 29 May 2020 16:10:44 GMT

Hi Michael,

I haven't been able to determine what triggers this error. I've seen it on other people's machines as well.

If I can ever find a dependable way to reproduce the error, I'll post it here.

Re: Alias Graphical Error

Michael-GG — Fri, 12 Jun 2020 11:15:11 GMT

@dangertaz1 , just two more questions:
1. Is this new, or did you see the same issue on the same machine with an older Alias version?
2. Are you using more than one monitor?
Thanks,
GG

Re: Alias Graphical Error

dangertaz1 — Fri, 12 Jun 2020 13:27:52 GMT

1) I have seen this issue with older versions on different machines.

2) Yes I am using two monitors. The other time I saw this issue, it was on a laptop hooked up to an external monitor.

Re: Alias Graphical Error

Michael-GG — Sat, 13 Jun 2020 11:01:41 GMT

Thanks, hopefully we are able to hunt this down with the provided information.
This is logged as ALS-9636.
Cheers,
GG

Re: Alias Graphical Error

Anonymous — Tue, 29 Dec 2020 10:57:01 GMT

Hey I have the same problem in Alias 2021.
it is always there.

I have two monitors.

moving around the items or settings in the gui does not change it.

I have a RTX 2070.

It how ever only shows when im failry colsely zoomd in on an object.

Any news on this issue?

Re: Alias Graphical Error

Anonymous — Tue, 29 Dec 2020 11:16:20 GMT

Hey!

So I'd like to submit a solution. In my case it was turning of G-Synch.

Re: Alias Graphical Error

Anonymous — Wed, 06 Jan 2021 09:32:11 GMT

I have encountered this too. I'm using a Dell T3610 with a K4000 card and multiple monitors. I fix the problem by going into Fullscreen and then back out again. The artefacts are normally disappear. Hope this helps.

Re: Alias Graphical Error

Michael-GG — Fri, 08 Jan 2021 09:21:11 GMT

Hi all,

Sorry for the late reply, I was on Christmas vacation. Thanks for your additional information, I have added it to the issue. With this information, I asked my QA team to have another look.