topic Betreff: Issue with OpenGL in Alias Forum

Issue with OpenGL

kurt.r.sutton — Sat, 13 Aug 2022 21:18:36 GMT

I've begun having issues with Alias Surface crashing/freezing up. Sometimes I'll get the following promp:

Other times it simply freezes and I'll need to use the task manager to kill the app. I'm using a Dell Precision 7720 with Nvidia Quadro P4000 card. I just replaced the motherboard and gpu with new and did a complete reinstallation of the OS. Problem still persists. All the latest drivers have been installed. Any ideas of what could cause this issue?

Thanks!

Betreff: Issue with OpenGL

Michael-GG — Wed, 24 Aug 2022 16:53:31 GMT

@kurt.r.sutton is your laptop using the right graphic card when starting Alias? Some laptops have two cards, and use the "lower" one to save power. What does the window "Utilities - System Diagnostics" mention as used graphic card?

Thanks,

Betreff: Issue with OpenGL

kurt.r.sutton — Fri, 26 Aug 2022 22:13:06 GMT

Thanks for the reply, Michael. I made sure to apply settings which would force the high-end card to be used, but that didn't solve the problem. I found that my motherboard was bad, and after I swapped that and a installed a new Quadro P4000 card, I was still having the issue with OpenGL. I installed an older NVIDIA driver for the P4000 that was known to work well with my setup and that fixed the issue. However, it did not fix the issue until I installed using the "recommended" settings as opposed to a "clean" installation. For whatever reason, the clean installation seems to have been the culprit. Strange, for sure.

Betreff: Issue with OpenGL

Michael-GG — Mon, 29 Aug 2022 07:54:36 GMT

@kurt.r.sutton this means that you are up and running now?

Betreff: Issue with OpenGL

kurt.r.sutton — Tue, 30 Aug 2022 19:51:02 GMT

Yes, I'm up and running with no issues. Thanks.