topic Oops failed to open image in SketchBook Forum

Oops failed to open image

Anonymous — Sat, 06 Jul 2019 19:14:20 GMT

Hi im having problemd with your app and i realy need some help. I moved the app and all its files out of an sd card. Then i opened the app and one of my drawings. When i did i got a messege saying oops failed to load image. It says that everytime with every drawing new or old. I cant find the tiff files but everything else is still there Please help as soon as possible i dont know what to do help

Re: Oops failed to open image

david.lau — Mon, 08 Jul 2019 14:37:28 GMT

1. I am hoping the sketches are 'still' there.

2. Copy the Sketches from the /Autodesk/SketchBook3 folder to a desktop computer.

3. Confirm the the sketches are ok using SketchBook on a desktop computer (170+ files)

Download:

www.sketchbook.com/thankyou

4. On the Android device, create a new folder:

/SketchBackUp

5. Move ALL the sketches from /Autodesk/SketchBook3 to /SketchBackUp

6. Reset SketchBook

a. SketchBook > {=} > Preferences > Factory Defaults (4 options) - Reset all 4 options.

b. Settings > Application Manager > SketchBook (Delete Cache) - There are 2 Caches to reset.

7. Open SketchBook and import 1 sketch and test. Then import another Sketch and test.

Go to the heading: How to import SketchBook files from an older version into the latest version SketchBook for Android

http://help.autodesk.com/view/SKETPRO/ENU/?guid=SKETPRO_Help_sb_basics_back_files_settings_html

7. At some point, you can delete /Autodesk/Backup because the files will be duplicated in /Autodesk/Backup and /Autodesk/SketchBook3

Re: Oops failed to open image

Anonymous — Tue, 25 Aug 2020 14:47:44 GMT

I have been having this same problem for a long time now! Do you know if there is any way to do it without a desktop computer? I have a chromebook but no pcs/computers.