topic Re: App suddenly stop working in SketchBook Forum

App suddenly stop working

Anonymous — Wed, 19 May 2021 00:30:12 GMT

Hi,

I hope someone can help me with this. I have a Samsung Galaxy Chromebook and I've been using sketchbook on my Chromebook many of the time. However today I wanted to open the app it keeps crashing. I decided to uninstall the app and reinstall it but the issue still occurs. I also tried clearing the cache aswell but no luck.

Re: App suddenly stop working

david.lau — Wed, 19 May 2021 13:53:43 GMT

What is the exact model of your Samsung Chromebook?

What ChromeOS version are you running?

What version of SketchBook are you using?

Re: App suddenly stop working

Anonymous — Wed, 19 May 2021 14:07:20 GMT

Hi,

CHROMEBOOK MODEL NUMBER: XE930QCA-K01US

Chromebook os Version 90.0.4430.218 (Official Build) (64-bit)

Sketchbook version 5.2.3

Re: App suddenly stop working

Anonymous — Fri, 21 May 2021 18:18:45 GMT

Hi,

I'm hoping this information can help you to solve my issue. The app began to crash when my Chromebook had an update. Moreover, when I try to install other apps that are similar to Sketchbook, I was able to run them successfully. However, unfortunately, I'm not satisfied with those apps and I prefer Sketchbook. Lastly, an inquiry, there's a downloadable option for Sketchbook; however, it's only for Windows and Apple OS. Will there be a downloadable version for the Chrome OS in the future? Thank you for your time.

CHROMEBOOK MODEL NUMBER: XE930QCA-K01US

CHROMEBOOK OS Version 90.0.4430.218 (Official Build) (64-bit)

Sketchbook version 5.2.3

@david.lau