topic Re: Updates seem to fail in Autodesk Desktop App (Read-Only)

Updates seem to fail

chick.biker — Tue, 21 Nov 2017 09:50:39 GMT

I have had a series of difficulties with my Autocad LT 2018, and it had been suggested I perform a reset, which I have done. I opened the software today and saw I needed an update, so I clicked to install it and it opened an Autocad app (not sure of the names of the component parts) which appeared in my status bar with a blue-green script A icon. It seems to stall out in the process of launching, I have retried it several times. Please advise. I have attached the screenshots int he sequence I saw them, but they are numbered in reverse sequence.

Re: Updates seem to fail

chick.biker — Tue, 21 Nov 2017 09:57:49 GMT

The app that doesn't seem to fully load is the Desktop App.

Re: Updates seem to fail

-FDC- — Tue, 21 Nov 2017 14:10:16 GMT

Quite important though !

Try to reinstall it:

www.autodesk.com/ada-installer

Re: Updates seem to fail

chick.biker — Tue, 21 Nov 2017 14:31:41 GMT

I tried to install the version at this link and the error message was that it's an older version than I have.

Re: Updates seem to fail

-FDC- — Tue, 21 Nov 2017 14:52:28 GMT

Sorry, my fault.

https://emsfs.autodesk.com/utility/adskapp/landing/?source=email

Re: Updates seem to fail

pendean — Tue, 21 Nov 2017 17:04:38 GMT

Desktop App has a dedicated forum https://forums.autodesk.com/t5/autodesk-desktop-app/bd-p/971

This is a popular fix for issues similar to yours over there https://forums.autodesk.com/t5/autodesk-desktop-app/autocad-2018-1-1-and-revit-2018-2-updates/m-p/7554490#M667

Re: Updates seem to fail

srinivasarao.potla — Tue, 21 Nov 2017 21:28:11 GMT

Hello@chick.biker

Thanks for your feedback.

The screenshots looks like some internet issues. Please check the internet connection.

The error message shows on Autodesk desktop app, may be due to missing sequence of updates to install.

Here is the article.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Install-Error-1642-Update-can-t-be-installed-The-update-can-t-find-the-program-on-this-computer.html

Please try this

Exit ADA(from system tray menu)
Stop AdAppMgr Service (windows task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart ADA.

Still you have problem, please try this,

Uninstall ADA
Install latest ADA from here www.autodesk.com/ada-supportinstall

I would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

Re: Updates seem to fail

chick.biker — Wed, 22 Nov 2017 12:37:26 GMT

Thanks, this is in process. Will follow up.