topic Re: Licensing Service update is stuck in Autodesk Desktop App (Read-Only)

Licensing Service update is stuck

chjm655 — Sun, 29 Sep 2019 22:35:04 GMT

I was updating the Autodesk licensing service and it has been stuck in the "installing" phase for several hours at this point. I'm unable to cancel it and don't want to risk force-quitting in the middle. Does anyone have any idea what I can do about this? As shown in the screenshot, I have Fusion 360 and 3DS Max 2020 installed and am currently trying to update to Licensing Service version 9.2.2.2501.

Re: Licensing Service update is stuck

srinivasarao.potla — Mon, 30 Sep 2019 17:14:13 GMT

Hi@chjm655,

Thanks for your feedback.

i would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.