topic Re: Plant3D installation error. Code 1359 in Autodesk Desktop App (Read-Only)

Plant3D installation error. Code 1359

mbillingsley7BV7V — Wed, 10 Oct 2018 03:25:15 GMT

I'm having trouble installing Plant3D through Autodesk. I have tried version 2018 and 2019 and both begin the install and part of way through I get the error message "The system cannot open the device or file specified. C:\Users\...\AppData\Local\Temp\_Al30D7.tmp\x64\PLNT3D\PLNT3D.msi"

I have used Autodesk to install AutoCad and Navisworks with no problems. It seems to only be related to Plant3D.

Help appreciated,

Matt.

Re: Plant3D installation error. Code 1359

manu.gupta — Wed, 10 Oct 2018 04:44:23 GMT

Hi @mbillingsley7BV7V

Welcome to the ADA forum. We apologize for the inconvenience caused. Can you send us screenshot of the error when you try to install Plant3D?

We would like to know more about the issue. You may refer to the attached document for instructions on how to collect logs. Please send us the following logs:

1. SDS logs: %programdata%\Autodesk\sds\Log

2. Install Service: %localappdata%\Autodesk\.AdskAppManager

Meanwhile, can you try following steps:

1. Exit Autodesk desktop app(from system tray menu)
2. Stop AdAppMgr Service(task manager)
3. Go to %Programdata% > Autodesk > Delete the “SDS” folder
4. Restart Autodesk desktop app.

5. Try to install Plant3D again.

Regards,

Manu

Re: Plant3D installation error. Code 1359

srinivasarao.potla — Wed, 10 Oct 2018 16:51:07 GMT

Hi@mbillingsley7BV7V,

Thanks for your feedback.

could you please check this article?

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-The-system-cannot-open-the-device-or-file-specified.html

Hope this helps.

Please let us know if it works.

Regards,

Srinivas.