topic Re: Autodesk Desktop App problem in Autodesk Desktop App (Read-Only)

Autodesk Desktop App problem

husamcivil — Sat, 28 Jul 2018 13:42:50 GMT

Hi all

I have revit 2018.3 when I check update in Autodesk Desktop App the error massage will appear

I try in revit 2019 also I have same problem for several day and several try

note: error massage attached

Re: Autodesk Desktop App problem

DarrenP — Sat, 28 Jul 2018 13:56:40 GMT

nothing is attached

Re: Autodesk Desktop App problem

husamcivil — Mon, 30 Jul 2018 12:24:53 GMT

error massage

Re: Autodesk Desktop App problem

srinivasarao.potla — Mon, 30 Jul 2018 16:27:26 GMT

Hi@husamcivil,

Thanks for your feedback.

I haven't see the Revit 2018.3 update on Autodesk desktop app attachment.

I would like to know more about the issue. could you please send me log files?

Please find the attachment for log file instructions.

Please try this.

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Still if you see the issue, please try this also.

Uninstall autodesk dekstop app

Install autodesk dekstop app fro here : https://www.autodesk.com/desktop-app

Please let me know if it works.

Regards,

Srinivas.

Re: Autodesk Desktop App problem

kristofer.barros — Fri, 10 Aug 2018 01:13:44 GMT

Hi Husam,

Please try this solution:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-Desktop-App-error-An-unexpected-error-has-occurred-Server-is-unable-to-process-this-request.html

I think your Desktop application is not up to date so it cannot connect to the server.

Regards,

Kristofer