topic Re: Desktop app - Server is unable to process this request in Autodesk Desktop App (Read-Only)

Desktop app - Server is unable to process this request

-niels- — Thu, 14 Jun 2018 14:08:40 GMT

Not sure where to post this, but this week i've been getting the following error multiple times during the day:

If i open the system tray and try the "check now" function it gives the same error:

The version of the desktop app is 7.0.5.154

Any idea what might be wrong, is it on the Autodesk end or on my end?

Re: Desktop app - Server is unable to process this request

srinivasarao.potla — Thu, 14 Jun 2018 21:46:48 GMT

Hi@ -niels-,

Thanks for your feedback.

The error mentioned in screenshot comes when the auto desk desktop app is not properly connected to autodesk server. this is may be due to internet connection is not good. Please check the internet connection.

The current version of Autodesk desktop app is 7.0.10.89.

Please uninstall Autodesk desktop app and re-install with the following link, you will get the latest one.

https://www.autodesk.com/desktop-app

Or please check the checkbox in Autodesk desktop app settings so that it will automatically update whenever we released new version.

Please let me know if it works.

Regards,

Srinivas.

Re: Desktop app - Server is unable to process this request

-niels- — Fri, 15 Jun 2018 06:03:23 GMT

@srinivasarao.potla

Updating the Desktop app seems to have fixed the issue, so thank you for the link.

The weird bit was that i had the "update automatically" option checked in the app, but apparently it didn't do that...

Re: Desktop app - Server is unable to process this request

vanthuc81 — Mon, 18 Jun 2018 03:12:34 GMT

I have already installed the latest version but it doesn't work

Re: Desktop app - Server is unable to process this request

Anonymous — Mon, 18 Jun 2018 16:20:09 GMT

Hi@vanthuc81,

Thanks for your feedback.

Please check the internet connection.

Please Try this

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

I would like to know more about the issue. could you please send me the log files?

Please follow the instructions and login and send me the log files.

Please find the attachment for log file instructions.

Regards,

Srinivas.

Re: Desktop app - Server is unable to process this request

vanthuc81 — Tue, 19 Jun 2018 00:41:52 GMT

Dear pro,

Thank you for your help. I followed your instructions but did not work. So I would like to send you the enclosed document asking for your help.

https://drive.google.com/open?id=1CkMWWoGYe2t7JkL2TZ8bRdC4ktDOtyIR

Thank you very much !

Sincerely.