topic Re: Revit DB Link 2019 installed, but still in ADA listed in Autodesk Desktop App (Read-Only)

Revit DB Link 2019 installed, but still in ADA listed

cSol — Fri, 13 Apr 2018 04:56:39 GMT

After installing Revit 2019 I went for the installation of the Revit DB Link 2019 add-on.

The installation process started as expected. And after a few seconds the Autodesk Desktop App marked the DB Link add-on as "installed". But after a few seconds, the link for installing the DB Link 2019 add-on re-appeared again in the ADA. This happens every time, I try to install the DB Link add-on.

Any known problems (and/or solutions) in this case?

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 13 Apr 2018 15:32:45 GMT

Hi@cSol,

Thanks for your feedback.

we i identified the issue, product team already working on this issue. I think the update already pulled back and re-release soon.

Regards,

Srinivas.

Re: Revit DB Link 2019 installed, but still in ADA listed

Anonymous — Fri, 27 Apr 2018 14:57:49 GMT

I'm sorry bur where did you find DB link 2019 add-on? beacuse I found only the Revit DB link 2016 in ADA.

@cSolwrote:
After installing Revit 2019 I went for the installation of the Revit DB Link 2019 add-on.

The installation process started as expected. And after a few seconds the Autodesk Desktop App marked the DB Link add-on as "installed". But after a few seconds, the link for installing the DB Link 2019 add-on re-appeared again in the ADA. This happens every time, I try to install the DB Link add-on.

Any known problems (and/or solutions) in this case?

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 27 Apr 2018 16:05:47 GMT

Hi@a.nocentini,

Thanks for your feedback.

You can see the Revit DB Link 2019 as an update on Autodesk desktop App. if you installed the Revit 2019 then the Revit DB Link 2019 show as update in Updates section on Autodesk desktop App.

I think 2 weeks back, it shows Zombie behavior, product team fixed the issue. its working fine now.

Hope this helps.

Regards,

Srinivas.

Re: Revit DB Link 2019 installed, but still in ADA listed

Anonymous — Fri, 27 Apr 2018 16:49:44 GMT

Dear Srinivas

Thank for your help,

I followed your suggestions but I find only DB Link for Revit 2018 in Autodesk Desktop App. Why

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 27 Apr 2018 17:01:11 GMT

Hi @a.nocentini,

Thanks for your feedback.

Did you installed Revit 2019 product?

could you please check, is it already installed Revit DB link 2019 update in your machine?

I would like to know more about this issue, could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

Re: Revit DB Link 2019 installed, but still in ADA listed

Anonymous — Fri, 27 Apr 2018 18:18:29 GMT

Dear Srinivas

thanks for your significant help,

I attached the both log file (.rar) and I wait for your further suggestions.

Best

Ale

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 27 Apr 2018 18:44:01 GMT

Hi @Anonymous,

Thank you so much for providing log files.

unfortunately, the log files are not good. could you please follow the instructions and send me the log files again?

Regards,

Srinivas

Re: Revit DB Link 2019 installed, but still in ADA listed

Anonymous — Fri, 27 Apr 2018 19:21:25 GMT

Dear Srinivas,

I'm sorry for that. I followed your instructions and I attached the two new log files.

Best,

Ale

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 27 Apr 2018 20:09:46 GMT

Dear a.nocentini,

Thank you so much for shearing log files. this time log files are good but i think you haven't logged in Autodesk desktop app.

could you please log in and share the log files?

Regards,

Srinivas.

Re: Revit DB Link 2019 installed, but still in ADA listed

Anonymous — Fri, 27 Apr 2018 20:47:18 GMT

Dear Srinivas,

Finally I found the Reviti DB Link 2019. I found it in the management area of my Autodesk account, under the upgrates and add-on of Revit 2019 product. So I attached the screenshot.

What do you think?

Best,

Ale

Re: Revit DB Link 2019 installed, but still in ADA listed

srinivasarao.potla — Fri, 27 Apr 2018 22:29:57 GMT

Dear a.nocentini,

Thanks for sharing the screenshot. The screenshot shows from accounts portal not from Autodesk desktop app.

If you installed Revit 2019 product form Accounts portal or from Autodesk desktop App and you haven't installed the revit db link 2019 update(add-on) from accounts portal, you can see the Revit db link 2019 update on Autodesk desktop app and you can install from Autodesk desktop app.

Hope this helps

Regards,

Srinivas.