topic Re: renew issue in Fusion Educators (Read-Only)

renew issue

ginelabadiu — Fri, 13 May 2022 05:07:36 GMT

I'm eligibile but I can't restart access.

Re: renew issue

dan.banach — Fri, 13 May 2022 11:40:57 GMT

Hi @ginelabadiu

Can you please try the following.

Log into the Autodesk Education site
On the Fusion 360 product card click "Get product"

Then click "ACCESS"

Sign out and back into Fusion 360

Let me know if this helps.

-Dan

Re: renew issue

dan.banach — Mon, 16 May 2022 15:12:24 GMT

Hi @ginelabadiu

Looks like you posted this same question in a couple posts. Let's use this one. the other was solved for a different person.

To confirm, when you do the following, nothing happens?

Renee Autodesk Education Eligibility

Navigate to the Get Products page.
Under the Get Started section click Sign in and log in with your Autodesk Education credentials (same email and password you log into Fusion 360 with).

Click Renew Now or Renew Access in the personalized banner notification.

Thanks for your patience.

-Dan

Re: renew issue

dan.banach — Wed, 18 May 2022 20:51:57 GMT

Hi @ginelabadiu

I learned that some education accounts are having the renew issue like you documented. The team is working on this issue, but I don't have a timeframe for the fix.

In the meantime, can you try to create a 30 trial of Fusion 360 using your same email address that you're logging into Fusion with?

Please let me know if this works for you. I'll let you know when I find out about the fix.

Thanks for your patience.

-Dan