504 Gateway Timeout

MEHS — Thu, 16 Nov 2023 21:43:00 GMT

We are consistently getting "504 Gateway Timeout" (or never loading white pages) from our students when trying to access the online version of Fusion 360 for Chromebook. We have tried on the school network as well from educators home networks and same issues occur.

We can't use the product at all at this time because only about 12 out of my 33 students can actually load the software. This problem has existed for 3 weeks now. The last url attempted by the browser is http://fusion.online.autodesk.com

Re: 504 Gateway Timeout

dan.banach — Thu, 16 Nov 2023 22:22:23 GMT

Hi @MEHS

Please try clearing the cache and updating the video drivers. Here are links for how to clear the cache and update drivers .

Ensure you're running the latest version of Chrome
Clear the cache on a Chromebook
Update graphics and system drivers on a Chromebook
Run Fusion 360

Start your Chrome browser
Create a new Incognito window
Go to https://fusion.online.autodesk.com and log in with your education account.

Also ask you IT Admin to check the following.

To help determine the cause of the issue, could attach a HAR file from a browser that is experiencing the 504 error.

Here's how to extract the HAR file in Chrome:

Right-click in the browser window or tab and select Inspect.
Click the Network tab in the panel that appears.
Click the download button. ("Export HAR" appears when you hold the pointer over it).
Save the file.
Attach the HAR file file to your reply. If you can't attach the file, please send a link to the HAR file.

Thanks,

-Dan

topic 504 Gateway Timeout in Fusion Educators (Read-Only)

504 Gateway Timeout

Re: 504 Gateway Timeout