topic Re: Educators/Students License approved, eligible but NOT reflected in software in Fusion Educators (Read-Only)

Educators/Students License approved, eligible but NOT reflected in software

ic37318 — Wed, 25 Oct 2023 07:03:05 GMT

Hey Guys,

I received an email that I am eligible to educators/students license. But it is not reflected in the software and says "Trial ends in 1 day". What do I do? Please help me.

Educators/Students License approved, eligible but NOT reflected in software

ic37318 — Wed, 25 Oct 2023 07:09:39 GMT

Hey Guys,

I received an email that I am eligible to educators/students license. But it is not reflected in the software and says "Trial ends in 1 day". What do I do? Please help me support forum.

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Wed, 25 Oct 2023 11:38:41 GMT

Hi @ic37318

After confirming your eligibility, you need to request license(s) of the desired software. Please do the following.

If needed, sign into the Autodesk Education site.
On the Individual tab, on the Fusion 360 product card click "Get product".

Click on "ACCESS".

Launch Fusion 360 (if you're running Fusion from a browser, you can cancel the install).
If the Education license does not appear on the top of Fusion's screen as shown in the following image, sign out and back into Fusion 360.

please let me know if this solves your issue.

-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

autosenmurai — Thu, 26 Oct 2023 01:51:07 GMT

Hi, I am having identical problem, there is no "GET PRODUCT" button.

After click on GET LICENSE, will get to this screen.

I downloaded the file and the product is still under trial, where to request for a license as I am not able to find it under https://manage.autodesk.com/products.

Jecis

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Thu, 26 Oct 2023 02:10:23 GMT

Hi @autosenmurai

What is your role at your school? It looks like your Autodesk Education profile may be set to IT Admin. Was this a mistake?

Here are the definitions of the Education profile roles.

Student: Can only acquire individual licenses.
Educator: Can acquire individual licenses and assign their students' licenses.
IT Admin: Can only acquire licenses for their school (no individual licenses).

Please keep us posted.
-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

autosenmurai — Thu, 26 Oct 2023 05:22:16 GMT

Hi, Thank you for your advice. How do I check what role is my account. I tried to search online, its bring me to a few websites, but none related. Jecis

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Thu, 26 Oct 2023 13:57:39 GMT

Hi @autosenmurai

I don't believe we show Education role, but I asked the engineering team to verify.

I can confirm that your Education Profile Role is set to IT Admin. If you need to run Fusion, you could create a second Education account with another email and set the role to Educator. Or ask an Educator at your school to assign you a license. See Option 2 in the Fusion 360 Educator Guide.

Hope this helps.

-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

ic37318 — Fri, 27 Oct 2023 04:37:16 GMT

Thanks

Re: Educators/Students License approved, eligible but NOT reflected in software

autosenmurai — Fri, 27 Oct 2023 07:08:13 GMT

Hi, thank you will request for another educator account with another email address. Jecis

Re: Educators/Students License approved, eligible but NOT reflected in software

jecislee3d — Fri, 27 Oct 2023 07:45:18 GMT

Hi Dan,

I have acquired another license using a different email address, it is giving me the same access I guess, IT admin. How to I request for Educator license? I do not want to create another email account for this.

Jecis

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Fri, 27 Oct 2023 10:51:48 GMT

Hi @jecislee3d

If you have multiple browsers open and signed in with your IT Admin account, start a new Incognito window and sign in with your new email address. Or close all browsers and sign out of Fusion, then sign in with your new account email.

If this doesn't work, please Private Message me the email address for the new account and I can verify the Role.

Thanks,

-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

Sschofield8EA2R — Mon, 06 Nov 2023 16:35:47 GMT

I am having the same issues with my fusion, it says i have educational access but It will not let me save anything anymore.

I confirmed my eligibility, but am still having issues, here was two pictures I took of my screen, not sure what to do anymore

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Mon, 06 Nov 2023 21:59:48 GMT

Hi @Sschofield8EA2R

It looks like your eligibility is still pending with SheerID. Please try to resubmit your verification documents to SheerID. Please do the following.

Start an Incognito window in your Chrome browser.

Start Google Chrome
Press Ctrl + Shift + N keys together.
Or
On the top-right corner of the Chrome browser, click on the three vertical dots > New Incognito window.
Go to Autodesk Education site and sign in with your Autodesk credentials
If prompted for documentation, submit your current class schedule. This document needs to include your name, school name and current date / semester.

Please keep us posted.

-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Tue, 07 Nov 2023 19:26:52 GMT

Hi @Sschofield8EA2R

The support team reset your profile. Please do the following.

Start a new Incognito window in Chrome.
Go to Autodesk Education site and sign in with your Autodesk credentials.
Click on “Confirm” and verify that your profile is correct.
Then if needed click on “Try Again” when it appears.
Upload documentation.

The documentation must contain the following three items:

Name

The name on your Autodesk Account, must match the name on the eligibility document(s).

If needed, you can change your Autodesk Account name at https://profile.autodesk.com/personalinfo
Change email address: https://profile.autodesk.com/security

School name: Must match the school that was selected in the list.
Current Date: Clearly shows enrollment in the current term.

Student’s class schedule (usually contains the three pieces of information)
If needed, you can fill in this Student template and submit this form
School IDs don't usually contain a current date.
Multiple documents can be uploaded in one operation.

Please let us know if this helps.

-Dan

Re: Educators/Students License approved, eligible but NOT reflected in software

dan.banach — Wed, 08 Nov 2023 23:21:52 GMT

Hi @Sschofield8EA2R

Can you confirm that you can now acquire an Education License of Fusion. If needed, do the following.

Go to Autodesk Education site and sign in with your Autodesk credentials.
On the Individual tab, on the Fusion 360 product card click "Get product".

Click on "ACCESS".

Launch Fusion 360 (if you're running Fusion from a browser, you can cancel the install).
If the Education license does not appear on the top of Fusion's screen as shown in the following image, sign out and back into Fusion 360.

Thanks,

-Dan