topic Re: How to activate a school account ? in Fusion Educators (Read-Only)

How to activate a school account ?

alain.guinandCJSY3 — Wed, 27 Sep 2023 07:15:16 GMT

Hello!
It's been over 15 days since I asked to open an account for my school. I haven't heard anything. The only message I get from the "agent" is that my request will be processed within 48 hours. However, the deadline has long passed. I'd like to be able to start my introduction to 3D with my students soon.

Where can I go to speed up the process? How can I reach a real person and not an IT agent?

Thanks for your help!
Have a nice day!

Re: How to activate a school account ?

dan.banach — Wed, 27 Sep 2023 11:47:55 GMT

Hi @alain.guinandCJSY3

Sorry for the delay that you're seeing. I can see support case "20914839" was created on September 20th. Is there another case number as well? I escalated case "20914839", I'll let you know what I find out.

Thanks for your patience.

-Dan

Re: How to activate a school account ?

dan.banach — Wed, 27 Sep 2023 17:46:16 GMT

Hi @alain.guinandCJSY3

Your account has been verified. Please sign into the Autodesk Education site.

Please let me know if you have success.

Thanks,

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Wed, 27 Sep 2023 21:16:52 GMT

Hello!
First of all, thank you for your quick response! That's great!
However, I have two questions:
1. When I launch my application, it says that I have a 30-day free trial. Is this normal?

2. How do I add my students? How do they get a free license? Do you have a procedure for me to follow?

Best regards,
Alain Guinand

Re: How to activate a school account ?

dan.banach — Wed, 27 Sep 2023 21:26:15 GMT

Hi @alain.guinandCJSY3

Good questions.

To assign your students licenses, please go to page 8 in this document: Educator’s Guide to Onboarding and Offboarding Students

After confirming your eligibility , you then need to acquire licenses for the desired software. Please try the following steps to change the trial to an Education license.

Sign into the Autodesk Education site.
On the Individual tab, on the Fusion 360 product card click "Get product".

Click on "ACCESS".

Launch Fusion 360 (if you're running Fusion from a browser, you can cancel the install).
If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

Please let us know if these steps answers your questions.

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Wed, 27 Sep 2023 21:46:22 GMT

Hi Dan!
Don't you ever sleep ;-)?

I don't have the same things showing up at my house.
On the first picture, when I click on your link and I am NOT logged in, there is the Individual or Class Lab option displayed and Get License below Fusion360. However, nothing happens when I click on it.

When I log in, I no longer see Individual or Class Lab, and below Fusion 360, I now see the Get Licence option. When I click on Get Licence, a window opens as in the 3rd image. In this window, I click on Download For Mac, install the application and get the same result with a 30-day license.

What am I doing wrong?

Re: How to activate a school account ?

dan.banach — Thu, 28 Sep 2023 01:12:27 GMT

Hi @alain.guinandCJSY3

Thanks for the images. What is your position at your school; educator or IT Admin?

From the images, I can tell that your current Autodesk Education profile is set to IT Admin. IT Admins can only get software for their school, not individual licenses.

An Educator can get both individual licenses and assign up to 125 licenses to their students. By assigning licenses, students do NOT go through the verification process. The students receive an email stating that they've been assigned a licenses and are prompted to create their Autodesk account and password (if they have not done so previously).

If needed, I can place a request to have your account reset.

Please let me know.

-Dan

Re: How to activate a school account ?

kellings — Thu, 28 Sep 2023 01:12:56 GMT

Hi @alain.guinandCJSY3 I’ll let Dan chime in on this too, but I know why you are seeing what you are seeing. When you created your account you choose the IT option as your role. A license isn’t available for that role, only the abili ty to download and do the installation.

I believe Dan will need to submit a request to have your role changed. I’m sure he will swing by and verify that in this thread.

Kevin

Re: How to activate a school account ?

alain.guinandCJSY3 — Fri, 29 Sep 2023 11:58:25 GMT

Hello Dan and Kellings. That's right, I got my part wrong. I'm an educator. Could you change my role and tell me again what I need to do next?

Thank you very much!!!

Re: How to activate a school account ?

dan.banach — Fri, 29 Sep 2023 12:47:52 GMT

Hi @alain.guinandCJSY3

Thanks for confirming your Role. I'll place a request to have your Autodesk Education Profile reset. This should be done early next week.

I'll keep you posted on the status.

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Mon, 02 Oct 2023 06:01:42 GMT

Hello Dan,
This is the message I received: I understand that you need to add your student accounts so you can use Fusion 360. However, I can see that you are an IT admin account. As an IT admin you will not have access to Fusion 360. Only student accounts can access Fusion 360 via a single-user subscription or educator accounts can access Fusion 360 via multi-user subscription and assign seats to their students. As an IT admin you can follow the article below if you wanted to set up Fusion 360 in a lab environment.

But I'm not going to be an IT ADMIN, I'm going to be an Educator. How do I go about it?

Thank's!

Re: How to activate a school account ?

dan.banach — Mon, 02 Oct 2023 13:10:39 GMT

Hi @alain.guinandCJSY3

Sorry for the confusion. I can confirm that last week I submitted a request to have your Education Profile reset. I'm expecting this to be completed today. I'll let you know when I hear from the team about your account reset.

Thanks,

-Dan

Re: How to activate a school account ?

dan.banach — Tue, 03 Oct 2023 15:17:31 GMT

Hi @alain.guinandCJSY3

Your account was reset. Please log in and recreate your Autodesk Education Profile as an Educator.

Please keep us posted.

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Wed, 04 Oct 2023 06:01:24 GMT

Hi Dan,

Thanks for your help. Is this the right page to edit my profile? Is this correct?
Best regards

Re: How to activate a school account ?

dan.banach — Wed, 04 Oct 2023 10:39:56 GMT

Hi @alain.guinandCJSY3

Thanks for asking. Please follow these steps:

Create an Autodesk account using your school-provided email by going to the Get Products page and clicking Get Started. This is where you should be prompted to set your Role, select Educator.
Confirm your eligibility, which involves validating your role as an educator with a qualified educational institution.

Note: You may need to submit additional documentation before your eligibility is approved.

Please keep us posted.

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Wed, 04 Oct 2023 12:56:12 GMT

Hello Dan!
I changed my role and transmitted the document to obtain my eligibility.
As a result, I now have to wait 48 hours max for a reply, right?

Re: How to activate a school account ?

dan.banach — Wed, 04 Oct 2023 13:45:16 GMT

Hi @alain.guinandCJSY3

Thanks for the update. After uploading your eligibility documentation, SheerID will review your documentation. Let me know if you don't hear from them in the 48 hours.

For those reading this thread in the future. When uploading eligibility documentation, there are three requirements for the Eligibility Documentation.

Your name

Autodesk Education Account name must match the name on the verification document(s).
If needed, can change your Autodesk Account name at https://profile.autodesk.com/personalinfo.
Change email address: https://profile.autodesk.com/security.

School name
Current date: Clearly shows enrollment in the current term (within a few months).

Eligibility Documentation

Students
- School ID badges don’t usually contain current date.
- A current class schedule usually contains the required information.
- If needed, copy the data in this Student Documentation Template onto your school’s letterhead, then complete and sign it.
Educators
- A document that list the three items above.
- A URL to a school's website that shows you are an educator at the school.
- If needed, copy the data in this Faculty Documentation Template onto your school’s letterhead, then have your manager sign it.
Multiple Eligibility documents can be uploaded in one operation.

Hope this help.

-Dan

Re: How to activate a school account ?

alain.guinandCJSY3 — Wed, 11 Oct 2023 07:23:51 GMT

Hello Dan!

I'm coming back to you because I haven't heard from you since my new request. Could you use your superhero powers to help me?

Re: How to activate a school account ?

dan.banach — Wed, 11 Oct 2023 13:25:27 GMT

Hi @alain.guinandCJSY3

Sorry that you didn't hear back from SheerID, I'll submit a request for the team to look at your account.

I'll keep you posted.

-Dan

Re: How to activate a school account ?

dan.banach — Thu, 12 Oct 2023 15:12:57 GMT

Hi @alain.guinandCJSY3

I learned that the faculty ID you submitted, was missing the organization name “Etablissement Primaire Et Secondaire Bercher - Plateau Du Jorat (Bercher)”. Please upload a document that must has the three requirements for the Eligibility Documentation. In your case, uploading a completed documentation template and a link to your school's website that list you as an employee.

Your name

Autodesk Education Account name must match the name on the verification document(s).
If needed, can change your Autodesk Account name at https://profile.autodesk.com/personalinfo.
Change email address: https://profile.autodesk.com/security.

School name
Current date: Clearly shows enrollment in the current term (within a few months).

Notes:

School ID badges don’t usually contain current date.
A current class schedule usually contains the required information.
If needed, copy the data in this Student Documentation Template, Faculty Documentation Template, IT Admin Documentation Template onto your school’s letterhead, then complete and sign it or have your manager sign it.
Multiple documents can be uploaded in one operation.

Hope this helps.

-Dan