topic Re: can't acces fusion 360 web app in Fusion Educators (Read-Only)

can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 11:27:58 GMT

Hello
I am an eligible student, but when I open fusion 360 web app it keeps saying that I need a Education account. Wich I already have.

Re: can't acces fusion 360 web app

o.briggs — Wed, 19 Oct 2022 12:27:02 GMT

Hi! Can you please confirm that you have completed the verification process on the Autodesk Education website?

Re: can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 12:30:42 GMT

See the screenshots for proof

Re: can't acces fusion 360 web app

o.briggs — Wed, 19 Oct 2022 13:08:24 GMT

Sorry! I completely missed your screenshots the first time around!

To acquire a Fusion 360 Education license, please try the following.

Log into the Autodesk Education site.
The get or update your Fusion 360 license; on the Fusion 360 product card click "Get product".
Then click "ACCESS"
Launch Fusion 360.
Sign out and back into Fusion 360
.

Re: can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 13:12:11 GMT

Already did that, but I saw someone else with the same problem @jrastoke on the same form.

Re: can't acces fusion 360 web app

o.briggs — Wed, 19 Oct 2022 13:12:34 GMT

@Toad128128 would you be able to show us a screenshot of the error message it is showing you? This is a puzzling one!

Re: can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 13:20:55 GMT

@o.briggs Ok, here is a screen recodering of the steps that I took and the message I got.

Re: can't acces fusion 360 web app

dan.banach — Wed, 19 Oct 2022 13:23:42 GMT

Hi @Toad128128

Thanks for letting us know about this issue. I connected with the team and they confirmed that the Fusion online system experiencing issues and they are investigating. I'll keep you updated.

-Dan

Re: can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 13:36:32 GMT

Thank you!

Re: can't acces fusion 360 web app

gmelantoni — Wed, 19 Oct 2022 13:40:55 GMT

We made a change to address the 504 errors many people were getting, and this change introduced a regression that did not allow users to access Fusion online.

We reverted the change and this part is fixed. That said, we are experiencing some unnatural slowness to open the landing page. It does load, but takes anything between 30 seconds and one minute. We are looking into it.

Re: can't acces fusion 360 web app

Toad128128 — Wed, 19 Oct 2022 13:41:48 GMT

Thanks!