Difficulty renewing licence due to billing address change after moving country

olyrain — Mon, 06 May 2024 06:27:22 GMT

Hello,

I have an issue renewing my subscription to Fusion 360.

I initially created a Fusion 360 Educational account whilst living in the US. I now live back home in England and pay for a single seat licence.

The initial payment I made was in GBP, but now every time I come to renewing, I receive an email link to renew my licence but get taken through to a renewal page with payment in USD. I don't necessarily mind paying via Paypal in USD but because it thinks I'm US based, I'm unable to match the billing address. Specifically the renewal page wants me to select 'state/province' from a drop down menu (which doesn't apply as I'm UK based).

Oddly, I've updated my address preferences within my Autodesk account showing my UK address. And this updated address also shows up in the renewal form, except from the 'state/province' drop down box which I have to select to proceed with payment.

I have previously had this issue, and have attempted to resolve the issue with Autodesk but despite trying it wasn't resolved. I ended up making the payment last year by selecting a random 'state/province' to take me through to the final payment stage and on that occasion the payment worked. So I thought, I'll just continue in this way going forward, but this time when attempted the payment wasn't accepted due to the mismatch of the 'state/province' on the address.

There's an option to discuss my renewal with my 'reseller' (Digital River) but the email address provided by Autodesk just bounces back and says 'Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory'. So I've hit a dead end there.

Ideally what I require is pointing in the right direction towards a contact who's able to help rectify the details on my account, so I'm able to make the payment and allow ease for any future renewals. Additionally, I don't mind setting up a new account fresh, but I don't want to lose all my model data from over the years.

Any help greatly appreciated,

Thanks!

Re: Difficulty renewing licence due to billing address change after moving country

Simon_Weel — Mon, 06 May 2024 09:03:30 GMT

Create a Support case under your Autodesk Account.

Re: Difficulty renewing licence due to billing address change after moving country

AllenJessup — Mon, 06 May 2024 12:45:00 GMT

Digital River contact info.

Re: Difficulty renewing licence due to billing address change after moving country

olyrain — Mon, 06 May 2024 18:18:03 GMT

Thanks for your responses. I will create a support case initially and see where I get.

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Difficulty renewing licence due to billing address change after moving country

Re: Difficulty renewing licence due to billing address change after moving country

Re: Difficulty renewing licence due to billing address change after moving country

Re: Difficulty renewing licence due to billing address change after moving country