tema Re: Overcharged for renewal en Subscription Changes

Overcharged for renewal

peteB6RP2 — Mon, 01 Apr 2024 22:17:46 GMT

I find it impossible to get a refund for being overcharged for my AutoCAD LT subscription renewal. Received an email the month prior stating that the renewal amount was $440 for another year and that my credit card would be charged on February 18th. My March credit card statement shows a charge of $480.00.

I contact support via chat and email. The response I keep getting is that there was a price increase in March. I even received an email from Autodesk support stating that the price increase was in March and the renewal amount for February was $440.00. I don't understand. If the price increase was in March and my renewal was in February, why was I charged the additional amount?

They have offered to give me 20 credit days on my next renewal. I don't want the credit days, they are assuming that I will still be in business next year.

Re: Overcharged for renewal

AllenJessup — Tue, 02 Apr 2024 12:01:08 GMT

I don't think you'll get much help here. The Autodesk Forums are peer to peer support. While someone from Autodesk may notice your post. This isn't an official support channel.

Do you work with a reseller? Have you notified your credit card company of the overcharge?

Re: Overcharged for renewal

peteB6RP2 — Wed, 03 Apr 2024 15:38:32 GMT

Thank you for taking the time to reply to my post!

Re: Overcharged for renewal

rkmcswain — Thu, 04 Apr 2024 22:07:08 GMT

@AllenJessup wrote:

I don't think you'll get much help here. The Autodesk Forums are peer to peer support. While someone from Autodesk may notice your post. This isn't an official support channel.

Although one could hold out hope in human nature that someone from @Anonymous might respond to get @peteB6RP2 connected with someone who can actually help.