topic Re: Screencast issues; No audio playback and only recording screen background in Screencast Forum

Screencast issues; No audio playback and only recording screen background

paulRUXNZ — Tue, 23 Mar 2021 02:05:10 GMT

I am attempting to upload a screencast to illustrate an issue I'm having with the loft function in Fusion 360. When viewing the playback of the Autodesk Screencast, there is no audio playback and the video playback only shows the background screen of my desktop screen on my MacBook. Before recording, the program clearly shows audio is being registered and the video playback shows my cursor is moving around, but does not show the Fusion 360 screen. Any help is greatly appreciated. Thanks so much.

PaulWhat the screen records.

Re: Screencast issues; No audio playback and only recording screen background

paulRUXNZ — Tue, 23 Mar 2021 13:45:00 GMT

Update:

I decided to uninstall Screencast and download and install the latest version. No difference. I attempted to upload the "footage" and an error message occurred after processing. Also, I attempted to find this post in my settings, and any post I've ever made to autodesk forum, including this one, does not show up. This is very frustrating. Any help would be greatly appreciated.

Re: Screencast issues; No audio playback and only recording screen background

paulRUXNZ — Tue, 23 Mar 2021 15:08:07 GMT

Update:

I am now able to get Screencast to work, however, I am now getting an error message when attempting to upload the video. I am unable to sign-in and receive an error message. I have the latest Screencast version and am using a MacBookPro.

Re: Screencast issues; No audio playback and only recording screen background

TheCADWhisperer — Tue, 23 Mar 2021 16:03:33 GMT

@paulRUXNZ wrote:
Also, I attempted to find this post in my settings, and any post I've ever made to autodesk forum, including this one, does not show up.

This is what I see when I click on your name...

https://forums.autodesk.com/t5/user/viewprofilepage/user-id/4291693

Re: Screencast issues; No audio playback and only recording screen background

TheCADWhisperer — Tue, 23 Mar 2021 16:07:47 GMT

@paulRUXNZ wrote:
I am unable to sign-in and receive an error message.

What if instead, you go to http://screencast.autodesk.com login if not automatically logged in and click on your avatar and go to Contributions?

Re: Screencast issues; No audio playback and only recording screen background

paulRUXNZ — Tue, 23 Mar 2021 16:54:18 GMT

I am logged in and when going to contributions, there are no video uploads. The issue occurs while in Screencast. It asks me to sign-in, but when attempting I get the error message posted. I've closed/opened the software, downloaded the latest version of Screencast, but I keep getting this error message.

Re: Screencast issues; No audio playback and only recording screen background

ram.mummidi — Mon, 05 Apr 2021 18:44:04 GMT

Hi @paulRUXNZ ,

Can you please try this steps and see if it works for you.

- First logout from Fusion or Screencast and quit both

- Go to this directory {username}\Library\Application Support\Autodesk\WebServices and delete the LoginState.xml

- Now start Screencast by itself and try logging in. It should work.

- And try to upload the screencast. If it doesn't upload, I would recommend delete the screencast that is failing and record a test screencast and upload and see if it works.

Sorry for the inconvenience.

Thanks, --Ram

Re: Screencast issues; No audio playback and only recording screen background

paulRUXNZ — Sat, 10 Apr 2021 01:42:17 GMT

I quit Fusion and Screencast, deleted the XML file, ended the Screencast process on the Activity Monitor, but I am still not able to login.

Re: Screencast issues; No audio playback and only recording screen background

ram.mummidi — Thu, 15 Apr 2021 00:31:30 GMT

Hi @paulRUXNZ

I think we will have to look at the logs at this point to see what is going on. We haven't seen other users complain about sign-in issues. If you don't mind, can you please zip up the contents of this folder " {username}\Library\Application Support\Autodesk\WebServices" and email the zip file to me at ram.mummidi@autodesk.com.

Thank you,

--Ram