tema Re: Repeated License issues on Mac en AutoCAD for Mac Forum

Repeated License issues on Mac

simonjamesharris — Thu, 28 Mar 2024 09:11:08 GMT

I work on Autocad LT on PC in the office but have a Mac laptop (I know weird) , I have Mac set up on my laptop and its worked fine for years but suddenly now it keeps preventing access saying that the license has expired. I have been into Autodesk and downloaded latest license details and it fixes it so software opens. But next time I come to use it, same thing happens again, and again, and again.

The Autobit was useless and when I tried to connect to an agent, it just repeatedly keep taking me to the sign in page and not to a human.

Any help would be appreciated, other than advice to switch to PC laptop

Re: Repeated License issues on Mac

pendean — Thu, 28 Mar 2024 12:03:07 GMT

Did you see this from Autodesk on the topic:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Licence-has-expired-window-starting-AutoCAD-LT-for-mac.html

and this

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Subscription-Licensing-license-expired-error.html

Here is how to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help, you can set up a call-back time as part of the process:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-my-support-cases-with-Autodesk-Technical-Support.html?_ga=2.143218544.457179972.1687356981-993279110.1686949184

NOTE: ultimately, only Autodesk Support can resolve licensing issues, not us end-users around here.

HTH

Re: Repeated License issues on Mac

simonjamesharris — Thu, 28 Mar 2024 13:35:42 GMT

wow that was rapid, thanks. I'll check out the links.

回复： Repeated License issues on Mac

wei503 — Thu, 28 Mar 2024 15:03:41 GMT

If you have subscription, did you try to connect with an agent from here?

https://www.autodesk.com/support/contact-support

You case seems related with the last category "Managing my subscription & account"

Re: Repeated License issues on Mac

henriquemcs96 — Fri, 28 Jun 2024 20:33:46 GMT

I've had many issues with my macbook too, and I think I just found out the problem! I don't know if it's the same for you, but I am having the "License checkout timed out. What do you want to do?" message everytime I open the software. I've had this problem on december 2023, and somehow it went away. Now, suddenly, it came back and there was nothing I could do about it. It has been a week now that I try to solve it with the Autodesk support team. I tried EVERYTHING, nothing would solve it. After trying the clean uninstall to reinstall everything again, the software wouldn't even install, nothing would happen. By chance I went to a different place with another wifi connection and tried to install it and it WORKED! Everything working normally. After coming back home the same issue came back. I tested again with different network connection and it became clear that that was the problem. As soon as I changed connection the license would work or not. So I just found the problem and now I'll try to fix it. Maybe you are having the same case, try with a different network first. I'll see what I can do now and come back here with the veredict.

Re: Repeated License issues on Mac

simonjamesharris — Mon, 01 Jul 2024 09:15:13 GMT

Thanks, hope the fix works for you.