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AutoCAD LT keeps opening Help website internet while I'm working

jacksonvanmatreT52Z7 — Sun, 30 Aug 2020 15:17:01 GMT

I was wondering if there is any way to turn off a setting in AutoCAD to prevent it from opening the internet help website when I've slightly mis-hit my keyboard or mousepad. I'm in the middle of working and will slightly tap my mousepad or my keyboard and it will open up Safari to the help website. I don't need help, and then, by the end of my work session, I have like 80 tabs open on the help website, because it won't stop. Is there a setting I can just turn off connecting to the help website?

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Sun, 30 Aug 2020 19:49:25 GMT

Welcome to Autodesk Forums!

Hi @jacksonvanmatreT52Z7

Do you mean you frequently hit F1 key or Help button on Touch Bar (if you have Touch Bar on your Mac and use it with AutoCAD) by mistake?

I yes, then it is possible to assign other then Help command to it.

What AutoCAD LT version do you have on your Mac?

Do you have Touch Bar on your Mac? If yes, is it enabled for AutoCAD?

Re: AutoCAD LT keeps opening Help website internet while I'm working

jacksonvanmatreT52Z7 — Mon, 31 Aug 2020 01:22:22 GMT

Hey Maxim,

Thanks for your quick reply! I have AutoCAD LT 2021. I do also have the touchpad at the top of my keyboard. I find it happens a lot when I'm dragging something on my trackpad in my drawing, or sometimes when I'm right clicking. I can't even pinpoint when it's happening specifically, but I will just be in the middle of a command and it will open Safari. It does usually center around using my trackpad, I do know this. It just constantly opens the homepage for AutoCAD LT 2021 for Mac Help.

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Mon, 31 Aug 2020 05:07:06 GMT

So, you don't touch Help (or F1) button on Touch Bar when Safari opens with AutoCAD Help. Am I correct?

>>>when I'm dragging something on my trackpad in my drawing
Do you mean you move objects in the drawing? Or just panning around with Trackpad with two finger drag?
What options do you have enabled for Trackpad in macOS System Preferences?

Re: AutoCAD LT keeps opening Help website internet while I'm working

jacksonvanmatreT52Z7 — Mon, 31 Aug 2020 15:54:42 GMT

Correct! I definitely am not hitting those. Which is the weirdest part!

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Mon, 31 Aug 2020 16:06:16 GMT

Do you have any special software for Trackpad installed on your Mac? Something like BetterTouchTool?

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Mon, 31 Aug 2020 18:39:26 GMT

...and you haven't answered another questions:
Do you mean you move objects in the drawing? Or just panning around with Trackpad with two finger drag?
What options do you have enabled for Trackpad in macOS System Preferences?

Re: AutoCAD LT keeps opening Help website internet while I'm working

darby — Wed, 11 Aug 2021 17:18:04 GMT

Hello,

I am having this same issue on my new Macbook Pro with M1 chip. It is incredibly frustrating.. Did you ever figure out how to resolve this issue?

Thanks in advance.

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Thu, 12 Aug 2021 04:09:08 GMT

Welcome to Autodesk Forums!

Hi @darby ,

This topic is old enough and @jacksonvanmatreT52Z7 have not answered all my questions here.

Can you provide more details about your problem?

Re: AutoCAD LT keeps opening Help website internet while I'm working

Anonymous — Mon, 15 Nov 2021 16:53:38 GMT

Hello!

have the same problem. It keeps opening Help website randomly while I'm working...

I'm using MacBook Pro '16, Big Sur. AutoCad 2022.

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Mon, 15 Nov 2021 19:53:40 GMT

Welcome to Autodesk Forums!

Hi @Anonymous ,

>>>>> It keeps opening Help website randomly while I'm working..

Do you press any buttons on your keyboard before the help page opens?

Which Help page opens?

Do you have secondary mouse click configured to repeat last command?

Re: AutoCAD LT keeps opening Help website internet while I'm working

Anonymous — Tue, 23 Nov 2021 20:11:13 GMT

Just loaded AutoCAD 2020 LT for Mac on a MacBook Pro 2020 running Big Sur 11.6 and this is also happening. I have a touch strip with no modifying apps or settings. Very annoying. How do I shut this off!??!?!?!?!?!

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Tue, 23 Nov 2021 21:19:31 GMT

Welcome to Autodesk Forums!

Hi @Anonymous ,

I can repeat my questions, I asked @Anonymous :

Do you press any buttons on your keyboard before the help page opens?

Which Help page opens?

Do you have secondary mouse click configured to repeat last command?

Re: AutoCAD LT keeps opening Help website internet while I'm working

Anonymous — Tue, 23 Nov 2021 21:41:26 GMT

Yes, command buttons: L, PL, TR, MA... It happens randomly. It opens help page explaining commands. Didn't happened latelly so can't tell you exactly which ones or is related to the command buttons i pressed.

No, don't have secondary mouse click configured to repeat last command.

Re: AutoCAD LT keeps opening Help website internet while I'm working

maxim_k — Tue, 23 Nov 2021 22:09:26 GMT

>>>>It opens help page explaining commands.
Looks like something force AutoCAD to call 'HELP command inside other commands.
Not sure what it is though....

Re: AutoCAD LT keeps opening Help website internet while I'm working

Anonymous — Tue, 23 Nov 2021 22:42:39 GMT

I believe I've solved it? I think this was user error! And kinda silly UI?

By default, the Touch Bar is set to change to change its functionality with
whatever app is open. In the case of AutoCAD, the "Help" icon is set to be
at the far left of the Touch Bar, right next to the ESC button (worst place
ever...) Like many users, I often have my left hand hovering somewhere
around that area and I think I may have been passing a finger close to the
Touch Bar which was setting off the Help icon.

I went to Preferences and changed the Touch Bar so that it no longer
changes per app, but always just displays a "Expanded Control Strip" which
is similar to the previous Macbook type strip (Brightness, Gather Windows,
etc).

So for now, it's been better-- try changing this setting and seeing if it
solves the issue? I'll keep an eye on this as well.