tema Re: alert pop up "folders are not available" en AutoCAD for Mac Forum

alert pop up "folders are not available"

Anonymous — Thu, 13 Dec 2018 00:59:19 GMT

trying to open autocad LT (for mac version 2017) from an existing file and im getting "Folders on your computer that autocad needs access to are not available. autocad cannot run until folder permission issues are resolved." Does anyone know why? I was working from this drawing very recently without any problems. the only thing that has changed is that i updated my operating system today to mojave 10.14.2 . Is there a conflict between this OS and autocad LT 2017 ?

Re: alert pop up "folders are not available"

Anonymous — Thu, 13 Dec 2018 01:36:33 GMT

Funny. There was a reply to my post, but now its gone.

"Mike D" if you are wondering, as you had asked in your reply to keep you posted, your suggestion so far has not worked. I downloaded the update 2017.3 and restarted, but nada.

Re: alert pop up "folders are not available"

lionel.bekale — Thu, 13 Dec 2018 10:02:05 GMT

Hi @Anonymous,

Welcome to the Autodesk Community.

I understand that you when launching AutoCAD LT for Mac 2017 on Mac OS Mojave, you get the AutoCAD Alert you stated in your post.

Did you install the latest update for AutoCAD LT for Mac 2017? I ask because the 2017.3 Update will fix compatibility issues with Mac OS Mojave and will also improve overall stability of the product. Please refer to the following article and let us know how it goes.

Error: "Folders on your computer that AutoCAD needs access to are not available" when launching AutoCAD or AutoCAD LT for Mac

Regards,

Re: alert pop up "folders are not available"

Anonymous — Thu, 13 Dec 2018 14:20:48 GMT

Hi Lionel,

Thanks. As i said in my second post, which appears as a comment to my original post, someone named "Mike D" responded very soon after i had posted with the same advice, but for whatever reason removed his comment right after. Yes, i did this and got a pop up saying that the install was successful. But its still not allowing me to open auto cad.

Re: alert pop up "folders are not available"

lionel.bekale — Thu, 13 Dec 2018 14:43:04 GMT

Hi @Anonymous,

Thanks for your update.

Did you Perform a Clean uninstall of AutoCAD for Mac and then reinstall using the full version installer below?

Versions 2017.3 full version : AutoCAD - AutoCAD LT.

We got your phone number. I can give a call and help you troubleshoot the issue.

Regards,

Re: alert pop up "folders are not available"

Anonymous — Thu, 13 Dec 2018 15:22:27 GMT

No i did not try a clean uninstall. Trying to perform it now .. going through the manual deletions.

Not really sure how to navigate through the system to find everything.

I found the main autodesk in applications and deleted it, but the rest may be beyond me.

I can't find any of these-

/Library/Application Support/Autodesk

/Users/{username}/Adlm

/Users/{username}/Library/Application Support/Autodesk

/Applications/Autodesk/Mayaxxxx/ (for Maya products)

/Library/Preferences/Flexnet Publisher/FLEXnet

Step 3, i did "find and delete - /Library/Application Support/Flexnet Publisher" as i don't at the moment have any adobe products, as far as i know.

Step 4, i could not find "/private/var/db/receipts/"

Re: alert pop up "folders are not available"

maxim_k — Thu, 13 Dec 2018 16:00:58 GMT

Hi,
>>>>>Step 4, i could not find "/private/var/db/receipts/"
It is not critical.

Re: alert pop up "folders are not available"

Anonymous — Thu, 13 Dec 2018 16:11:16 GMT

ok thanks Maxim,

like i said i could not find the following-

/Library/Application Support/Autodesk

/Users/{username}/Adlm

/Users/{username}/Library/Application Support/Autodesk

/Applications/Autodesk/Mayaxxxx/ (for Maya products)

/Library/Preferences/Flexnet Publisher/FLEXnet

but i will now reinstall 2017.3

Re: alert pop up "folders are not available"

lionel.bekale — Thu, 13 Dec 2018 18:11:17 GMT

Hi @Anonymous,

These are the correct file and folder locations when performing a clean uninstall of AutoCAD for Mac.

If you leave the Finder open, you can enter "Library", "Users" or "Application" on the search bar on top. You will be able to find them. Then you can search for the folders and files to delete.

Thanks,

Re: alert pop up "folders are not available"

john.vellek — Fri, 21 Dec 2018 16:03:15 GMT

Hi @Anonymous,

I am following up to see how the suggestions from @maxim_k and @lionel.bekale helped to resolve your issue. If it did not work, please let me know your status. If you are back to normal operation, please mark a post or posts as solutions to help others that might run into this issue on their computers.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: alert pop up "folders are not available"

Anonymous — Fri, 21 Dec 2018 17:06:59 GMT

Thanks John,

Ultimately i needed more assistance to get things running again. Its a bit of a blur now as it was a few days ago and there have been other problems with this machine regarding the Mojave update that have overshadowed the auto cad LT 2017 problem. But i was able to speak with a autodesk representative who walked me through the various steps, as on my own i couldn't make it happen. I remember we had to manually create a file, just a word doc with some very simple code on it, and place this in one of the folders to get things to work. But yes, seems ok now.