tema Re: cursor leaves trail of black marks on screen en AutoCAD for Mac Forum

cursor leaves trail of black marks on screen

mjhabig — Wed, 05 Apr 2017 20:29:40 GMT

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 03:54:34 GMT

Restart your Mac.

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 11:26:53 GMT

I have restarted multiple times. others indicate a hardware acceleration issue but i do not find that setting. any other ideas?

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 12:28:59 GMT

Hardware acceleration in AutoCAD for Mac is always ON, you cannot change this setting.
When this started to show up?

Have you tried to Reset AutoCAD or reinstall it?

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 13:03:28 GMT

I did just did a reset application options in Autocad, same issue. started recently and i though maybe due to installing MagicPrefs which I did to help with horizontal scrolling randomly. MagicPrefs solved that issue. But since this started thought it was the culprit so I uninstalled MagicPrefs and it is still happening. I can reinstall Autocad next if you think that is best.

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 13:10:46 GMT

Try to reinstall it.
Are you sure you removed MagicPrefs completely?

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 14:04:49 GMT

i'm pretty sure, i have searched thoroughly to make sure no files are left. can you please provide me with instructions on how to uninstall and then reinstall AuotCad Lt 2014?

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 16:13:28 GMT

Here you can find instructions about reinstalling AutoCAD:
https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/Clean-Uninstall-for-AutoCAD-on-MAC.html

BTW: which macOS do you have on your Mac?
I'm asking, because 2014 version is not supported on macOS Sierra.

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 18:05:40 GMT

have sierra on my macbook, but it's been working fine since i installed it, only started misbehaving recently. and i use AutoCad Lt 2014 if that makes a difference...do i need to change the AutoCad version I am using? can't change macOS

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 18:12:17 GMT

Tell issues with unsupported versions of AutoCAD could appear at any moment, so my advice is to upgrade your AutoCAD LT. No one can guarantee that it will work correctly on Sierra.

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 18:21:51 GMT

does that mean i have to buy the more recent version - not sure that's an option if there is a fee? do i do that thru technical support?

Re: cursor leaves trail of black marks on screen

pendean — Thu, 06 Apr 2017 18:28:59 GMT

Is rolling back to an older MacOS free? Autodesk doesn't upgrade you for free because you run an unsupported OS sadly.

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 19:25:19 GMT

Did not have any knowledge of this issue before updating my MacOS. I cannot downgrade to older operating system, that is not an option. Will new versions of AutoCad work with Sierra?

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 19:49:03 GMT

Autocad 2017 supposed on Sierra without any Updates. 2016 and 2015 versions require latest Updates.
When new macOS will be released this fall I believe 2018, 2017 and 2016 versions will be supported on it.

Maxim

Re: cursor leaves trail of black marks on screen

mjhabig — Thu, 06 Apr 2017 19:52:18 GMT

does that mean 2014 will never have an update to fix compatibility? i'm pretty much stuck with the issues unless i upgrade auto cad? totally uncool.

Re: cursor leaves trail of black marks on screen

maxim_k — Thu, 06 Apr 2017 20:35:20 GMT

Yes, never.
Each year only three last AutoCAD for Mac releases are supported on new OS.

Maxim

Re: cursor leaves trail of black marks on screen

Emmsleys — Sat, 15 Apr 2017 15:34:51 GMT

Following up on your thread.

Did any of the posts in the thread help with the issue?

Please use the Accept as Solution for those post’s that helped. It may benefit other users who might have a similar question or issue.

Thanks for your time.