tema Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop en AutoCAD for Mac Forum

Autocad 2015 LT for Mac freezes - File|Open|Desktop

hlafferty28 — Sun, 22 Feb 2015 01:08:00 GMT

As noted above Autocad 2015 LT for Mac is freezing when I open a file on my desktop.

Operating system OS X 10.10.2

Processor 2.3 GHz Intel Core i5

16 gb memory

Autocad Product version J.51.M.313

This a new occurrence.

I have reset Autocad, checked system permissions and repaired.

Every time I selecct File - open and then desktop the Autocad freezes, and I have to force quit. Everytime.

If I go to recent drawings, this does not happen.

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

pendean — Sun, 22 Feb 2015 15:10:43 GMT

You missed this top most post in the forum before you posted http://forums.autodesk.com/t5/autocad-lt-general-discussion/the-autocad-lt-for-mac-forum-has-moved/td-p/5437701/jump-to/first-unread-message

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

scott.a.green — Mon, 23 Feb 2015 22:47:17 GMT

hlafferty28,

My name is Scott, I am a product support specialist on the AutoCAD team and I understand that you are experiencing some freezing behavior in AutoCAD LT 2015 for Mac, I'd be happy to help you with this.

This is a known issue regarding desktop subscription licenses with AutoCAD and AutoCAD LT for 2015, our developers are already working on this issue but they would appreciate it if you could attach a log generated from the Mac from when the freezing behavior occured, I believe you should be able to find these logs in console - view - show log list.

Regards,

Scott

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

hlafferty28 — Tue, 24 Feb 2015 03:28:57 GMT

Scott-

Thank you for your response. I have attached several logs form the past couple of days. The freeze occurred when trying to open a file on the desktop. It was repeatable. The work around was to move the files to a folder in Documents. No problem. Two unrelated crashes occured today when trying to remove a leader from a multiple leader. This was not a freeze - Autocad just "went away”.

These are the first issues I have had since the last service update.

Henry

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

scott.a.green — Fri, 06 Mar 2015 00:39:25 GMT

I will go ahead and review these logs, did this latest crash produce a chance to file a CER with us? Were any error dialogs produced during that crash?

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

scott.a.green — Fri, 06 Mar 2015 00:40:35 GMT

This may also help:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-crashes-when-you-close-a-drawing-or-exit-the-program.html

Re: Autocad 2015 LT for Mac freezes - File|Open|Desktop

scott.a.green — Fri, 06 Mar 2015 18:28:02 GMT

I have reviewed the logs and found the CERs you reported, after review I have decided to escalate this issue up to our AutoCAD development team as a change request. Searching for a workaround for the exception code that was shown in the CER I have as yet not been able to find one. It appears that the development team is aware of the issue and is awaiting a fix from Apple:

Select File dialog in Yosemite crashes AutoCAD for Mac

http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/Select-File-dialog-in-Yosemite-crashes-AutoCAD-for-Mac.html