topic crash and not responding - 3dmax 2016 and 2017 with windnws 10 in 3ds Max Programming Forum

crash and not responding - 3dmax 2016 and 2017 with windnws 10

Anonymous — Thu, 04 Apr 2019 07:38:05 GMT

Hello,

I have a new gaming laptop with excellent quality for 3dmax and other graphic heavy programs, however I'm having a problem that I did not have in my previous laptop or 3dmax

when the file is not responding I can't just close it and re-open It again .. it does not work until I restart the whole computer and this happens all the time and will surly effect my computer.

I used to have 2016 3d max but yesterday I installed 2017 and it is the same, still having the same issue as in the picture attached

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

Swordslayer — Thu, 04 Apr 2019 08:48:29 GMT

Looks like gfx card problems. Things to try:

update the gfx card drivers
if there's integrated gfx card + dedicated one, try disabling the integrated card
try googling around if others using the same laptop have any gfx card issues and if so, what they did about that

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

Anonymous — Thu, 04 Apr 2019 10:33:07 GMT

Thank you for your help,

do you mean with the gfx (graphic card)? I checked and it was updated

and I also googled the problem, and nothing worked

I have intel and NVIDIA .. do you mean that I need to disable intel?

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

ads_royje — Thu, 04 Apr 2019 11:08:18 GMT

Hi @Anonymous ,

sorry to read you are having such an issue with Max 😕

According to your description, it 'may' be related to:

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Certain-antivirus-programs-may-cause-3ds-Max-2018-to-crash-or-show-error-on-launch.html

(not limited to 2018)

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Troubleshooting-3ds-Max-problems-when-running-under-Windows-10.html

https://apps.autodesk.com/3DSMAX/en/Detail/Index?id=7342616782204846316&appLang=en&os=Win64

https://forums.autodesk.com/t5/3ds-max-forum/3ds-max-2017-viewport-freezing-and-stopped-working/m-p/7182756

https://smoluck.com/2014/09/22/solving-3d-viewport-issue-on-3dsmax-with-intel-hd-4xxx/

If you do get a crash, do you get the CER report (Customer Error Report) ? If you can reproduce the crash and get the CER number once the report is submitted, I can look it up, that may help finding the source of the problem.

Thanks ahead,

Regards,

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

Anonymous — Thu, 18 Apr 2019 10:07:15 GMT

Thank you for your respond

I have intel UHD Graphics 630 and NVIDA Quadro FX 580 and none of them are in the list here :

https://knowledge.autodesk.com/sites/default/files/file_downloads/3dsmax2017_GFX_ResultsDec2016.pdf?_ga=2.41416674.131692431.1555574432-2009318068.1549643685

so what do you suggest? do I need to change the graphic hardware "which were in the laptop since I purchased it in the beginning" or install another version of max "which I don't know what version would fit with my 2017" ?

waiting for your help.

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

Anonymous — Thu, 18 Apr 2019 10:37:10 GMT

Hi again

This is the message that appears every time

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

ads_royje — Thu, 18 Apr 2019 11:35:44 GMT

@Anonymous ,

Thanks for your update!

If I understand correctly, this is the message you get every time 3ds Max crashes,
if this message is not displayed, there is no crash ?

Do you have the 3ds Max Security tools installed ?

https://apps.autodesk.com/3DSMAX/en/Detail/Index?id=7342616782204846316&appLang=en&os=Win64&_ga=2.261058445.1606082809.1555496847-943688200.1555496847

As this 'may' be related. Do you have them installed ?

If you do get a crash, usually there is a Customer Error Reporting window that appears, when the report is sent, it opens a web pages containing a report number: CER_########. If you do get it, this number can help pin point the problem.

Regards,

Re: crash and not responding - 3dmax 2016 and 2017 with windnws 10

Anonymous — Mon, 22 Jul 2019 14:13:05 GMT

Hello,

This is the error message that pumps every time I try to re-open the file

it does not open until I restart the laptop

I had this problem for more than 3 months now and I tried 3 types of max versions

please I need the solution