https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14180320#M96248 <P>Hello&nbsp;<a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/19231464">@3491150837</a>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV class="qMYqUG_convSearchResultHighlightRoot"> <DIV class="" data-is-intersecting="true" data-turn-id-container="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6"> <SECTION class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn="assistant" data-testid="conversation-turn-4" data-turn-id-container="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6" data-turn-id="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6"> <DIV class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-turn-start-message="true" data-message-model-slug="gpt-5-5" data-message-id="08dc0042-27d5-4ba7-9d38-c5dcf8ef4d79" data-message-author-role="assistant"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <P class="PDq2pG_selectionAnchorContainer" data-end="41" data-start="0">Sorry to hear you're having this problem.</P> <P class="PDq2pG_selectionAnchorContainer" data-end="41" data-start="0">&nbsp;</P> <P data-end="278" data-start="43">Could you try deleting the <CODE data-end="97" data-start="70">%APPDATA%\Autodesk\ADPSDK</CODE> folder? You can paste the path directly into File Explorer. This will reset the data collection prompt and may resolve the issue if the required setting wasn't selected previously.</P> <P data-is-only-node="" data-is-last-node="" data-end="311" data-start="280">&nbsp;</P> <P data-is-only-node="" data-is-last-node="" data-end="311" data-start="280">Please let us know how it goes!</P> </DIV> </DIV> </DIV> </DIV> <DIV class="z-0 flex min-h-[46px] justify-start">&nbsp;</DIV> <DIV class="mt-3 w-full empty:hidden"> <DIV class="text-center">&nbsp;</DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> </DIV> <DIV class="pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]" aria-hidden="true">&nbsp;</DIV> <SECTION class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:6e389af1-2e71-4b98-986f-cb6db7331ad0-2" data-testid="conversation-turn-6" data-scroll-anchor="false" data-turn="assistant"> <DIV class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-message-author-role="assistant" data-message-id="ba2c7143-7906-40f6-b4fc-4cf26eb3e73f" data-message-model-slug="gpt-5-3" data-turn-start-message="true"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling"> <P data-start="226" data-end="260" data-is-last-node="" data-is-only-node="">&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> Fri, 26 Jun 2026 17:12:44 GMT ads_decatae 2026-06-26T17:12:44Z https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14179648#M96245 <P>Why does the software keep showing <STRONG>"initializing"</STRONG> in the bottom left corner after double-clicking, and then crash after about two minutes? It worked fine last week, but not this week.</P> Fri, 26 Jun 2026 07:29:54 GMT https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14179648#M96245 3491150837 2026-06-26T07:29:54Z https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14180320#M96248 <P>Hello&nbsp;<a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/19231464">@3491150837</a>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV class="qMYqUG_convSearchResultHighlightRoot"> <DIV class="" data-is-intersecting="true" data-turn-id-container="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6"> <SECTION class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn="assistant" data-testid="conversation-turn-4" data-turn-id-container="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6" data-turn-id="request-WEB:d123c3c0-072d-40d2-b5df-94396a392eb7-6"> <DIV class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-turn-start-message="true" data-message-model-slug="gpt-5-5" data-message-id="08dc0042-27d5-4ba7-9d38-c5dcf8ef4d79" data-message-author-role="assistant"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <P class="PDq2pG_selectionAnchorContainer" data-end="41" data-start="0">Sorry to hear you're having this problem.</P> <P class="PDq2pG_selectionAnchorContainer" data-end="41" data-start="0">&nbsp;</P> <P data-end="278" data-start="43">Could you try deleting the <CODE data-end="97" data-start="70">%APPDATA%\Autodesk\ADPSDK</CODE> folder? You can paste the path directly into File Explorer. This will reset the data collection prompt and may resolve the issue if the required setting wasn't selected previously.</P> <P data-is-only-node="" data-is-last-node="" data-end="311" data-start="280">&nbsp;</P> <P data-is-only-node="" data-is-last-node="" data-end="311" data-start="280">Please let us know how it goes!</P> </DIV> </DIV> </DIV> </DIV> <DIV class="z-0 flex min-h-[46px] justify-start">&nbsp;</DIV> <DIV class="mt-3 w-full empty:hidden"> <DIV class="text-center">&nbsp;</DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> </DIV> <DIV class="pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]" aria-hidden="true">&nbsp;</DIV> <SECTION class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:6e389af1-2e71-4b98-986f-cb6db7331ad0-2" data-testid="conversation-turn-6" data-scroll-anchor="false" data-turn="assistant"> <DIV class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-message-author-role="assistant" data-message-id="ba2c7143-7906-40f6-b4fc-4cf26eb3e73f" data-message-model-slug="gpt-5-3" data-turn-start-message="true"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling"> <P data-start="226" data-end="260" data-is-last-node="" data-is-only-node="">&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> Fri, 26 Jun 2026 17:12:44 GMT https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14180320#M96248 ads_decatae 2026-06-26T17:12:44Z https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14187639#M96270 <P>Welcome to the community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/19231464">@3491150837</a></SPAN>!</P> <P>&nbsp;</P> <P>Did the information provided by ads_decatae help answer your question? If so, please consider clicking on the 'Accept Solution' button. If you still require assistance, please update here so we can continue to help resolve the issue.</P> <P>&nbsp;</P> <P>Best,</P> Fri, 03 Jul 2026 12:54:14 GMT https://forums.autodesk.com/t5/3ds-max-forum/the-software-suddenly-fails-to-open-properly/m-p/14187639#M96270 lauri_barnhart 2026-07-03T12:54:14Z