topic Re: Rendering issue after update. soft solve, but looking for long term solution in 3ds Max Forum

Rendering issue after update. soft solve, but looking for long term solution

mrajchelW5YGU — Tue, 08 Jul 2025 13:19:50 GMT

This might take a little explaining, ill try to be short.

Generally, after a 3ds max update, a windows update, or a vray update when I go to render a scene I will get a black result. It does this with brand new scenes, it does it with old scenes ect. If i look at the vray log it says

"Error:: Error building Embree static ray caster, error message: [CommitEmbreeThread::threadProc] 1: Commiting scene failed"

The solution I have found online for this (and it seems to work everytime) is to download the latest Microsoft Visual C++ Redistributable and restart my system. After that, everything works as it should but, again, any windows update, 3ds max update or vray update causes the issue to come back. This has been going on for years on my system and my co workers systems.

It is worth noting that when it comes to Arnold, there is no issue with this. I'm going to post this question on the chaos forums as well as I believe its primarily a Vray issue, however it does seem to be related to 3ds max as well given that even a simple max update or windows update triggers the errors.

Re: Rendering issue after update. soft solve, but looking for long term solution

joaquim.moral — Tue, 08 Jul 2025 15:00:41 GMT

Hi @mrajchelW5YGU,

Thanks for participating in the Community!

Can you please share a little more information about your issue so that users and experts can better understand your situation?

Which version of 3ds Max are you using?
What are your computer and graphics specs?

Thanks!

Re: Rendering issue after update. soft solve, but looking for long term solution

mrajchelW5YGU — Tue, 08 Jul 2025 15:08:03 GMT

No problem.

Gpu - Nvidia Quadro RTX 4000
cpu - Intel Xeon W-2145 cpu @ 3.7 Ghz.

Max version -2025 latest update.

Vray version - 7